Legal-it was only the name of a queue that I closed a month ago, not an
email address.
I agree with Casey and with Jim, all the email must be sent to the
info-@wikimedia.org. OTRS operators can forward them (after
adding an English translation) to legal if they don't have a ready
response. So I thi
My bad. Casey is 100% correct. I was simply giving the "technical" answer,
as the user asked for the legal department - not to say that this is the
"best" answer.
In the grand scheme of things, If Dan says "Yes, Legal@ works but you should
use legal-en@ instead" - listen to Dan. He knows what h
Kibble, you never cease to amaze. Much <3. That's a great summary.
-Dan
On Dec 18, 2010, at 2:24 PM, Casey Brown wrote:
> On Sat, Dec 18, 2010 at 5:13 AM, Federico Leva (Nemo)
> wrote:
>> Please stop it: this is incorrect and perhaps you should at least double
>> check if someone says it's inco
On Sat, Dec 18, 2010 at 5:13 AM, Federico Leva (Nemo)
wrote:
> Please stop it: this is incorrect and perhaps you should at least double
> check if someone says it's incorrect, especially after a WMF staffer
> like Jon has confirmed so.
On Sat, Dec 18, 2010 at 12:21 PM, Huib Laurens wrote:
> Why
Pedro-
Correct, it's just set up wrong on OTRS. Right now Legal@ is not even an OTRS
email address. If it were, we could then structure it so the languages were
subqueues. But that'd require legal@ becoming an OTRS email address.
Huib - The staff (myself and Jon) are saying two different, contr
On Sat, Dec 18, 2010 at 11:21 AM, Huib Laurens wrote:
> Why are you saying the staff answer is wrong? If staff says use
> le...@wikimedia.org why are you changing it?
>
> Best,
>
> Huib
>
>
wasn't legal-en@ about english queries?
in any case, it makes more sense to have legal@ for a *foundation
Why are you saying the staff answer is wrong? If staff says use
le...@wikimedia.org why are you changing it?
Best,
Huib
2010/12/18 Dan Rosenthal
> Correction. I've just seen Jon's email about having fixed le...@.
>
> However, it is still preferable to send legal email to
> legal...@wikimedia.o
Correction. I've just seen Jon's email about having fixed le...@.
However, it is still preferable to send legal email to legal...@wikimedia.org
for a faster resolution and for ease on our end. Nobody has made the OTRS team
(especially the legal team) aware of any policy changes on that end, so i
Jon,
That must be a new change about le...@wikimedia.org, as the email didn't work
as of a few weeks ago. I wasn't aware of that.
However, from a policy perspective, we've always screened the email first at
legal...@wikimedia.org before sending it on to the GC. So in fact, that would
still be
Nemo,
It is in fact correct. I can confirm this, because I am the primary person who
screens those questions that come in to legal-en.
Sue or Steven can correct me if I'm wrong on this, but I'm 99% sure that they
misspoke -- le...@wikimedia has been a broken and useless address for long
before
Hi,
I would say when you aren't sure or you think you are sure but don't have a
source just don't answer?
Best,
Huib
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Dan Rosenthal, 17/12/2010 01:01:
> If you have a legal question, best to send it to legal...@wikimedia.org. It
> will be routed much faster and is much preferable.
Please stop it: this is incorrect and perhaps you should at least double
check if someone says it's incorrect, especially after a WM
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