Re: [Bacula-users] Poor quality of reported problems.

2006-06-22 Thread Christoff Buch
Sounds pretty good to me. I can imagine that'll work. Give it a try, I would say! Here is something that I just wiped up.  What do you think? = SUPPORT ===   Bacula Support request form. Please fill it out and email it to        bacula-users@lists.sourceforge.net

[Bacula-users] Poor quality of reported problems.

2006-06-22 Thread Kern Sibbald
Here is something that I just wiped up. What do you think? = SUPPORT === Bacula Support request form. Please fill it out and email it to bacula-users@lists.sourceforge.net Bacula version: OS type and version: How was Bacula built/installed? Source, rpms, ... b

Re: [Bacula-users] Poor quality of reported problems.

2006-06-22 Thread Kern Sibbald
] > OneVision Software AG > Dr.-Leo-Ritter-Str. 9 > D - 93049 Regensburg > > > > Kern Sibbald <[EMAIL PROTECTED]> > Sent by: [EMAIL PROTECTED] > 22.06.2006 14:06 > > To > "bacula-users" > cc > bacula-devel <[EMAIL PROTECTED]> > Sub

Re: [Bacula-users] Poor quality of reported problems.

2006-06-22 Thread Christoff Buch
D - 93049 Regensburg Kern Sibbald <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 22.06.2006 14:06 To "bacula-users" cc bacula-devel <[EMAIL PROTECTED]> Subject [Bacula-users] Poor quality of reported problems. Hello, Perhaps I am wrong, but I have the very st

Re: [Bacula-users] Poor quality of reported problems.

2006-06-22 Thread Frank Sweetser
On Thu, Jun 22, 2006 at 02:04:28PM +0200, Kern Sibbald wrote: > I think we need to treat these users with full respect, but refuse to answer > questions until they read the Support page and start providing the relevant > information. Clearly if it is not a database problem, they don't need to sa

[Bacula-users] Poor quality of reported problems.

2006-06-22 Thread Kern Sibbald
Hello, Perhaps I am wrong, but I have the very strong feeling that more and more users are reporting problems supplying *really* poor information to the point that some have no information. They don't state the OS, Bacula version, the database they are using, nor show any output. They simply s