What you show is pretty much my idea, but it needs a bit more information such
as: OS and version, and database type with version if appropriate.
On Thursday 22 June 2006 15:47, Christoff Buch wrote:
> Hello,
>
> In my expierience it's sometimes hard to define what information to supply
> is neccessary for a certain problem and what is not - especially since you
> don't know the cause for your problem and that's why one is posting to the
> users-list.
Yes, it is clear that no form can capture all the information unless one
required the user to fill out a form for 2 hours, which is not something
desirable.
>
> So if you should decide to create a form, maybe a structure like this
> could be helpful:
What you show is pretty much my idea, but it needs a bit more information such
as: OS and version, and database type with version if appropriate. I'd
probably remove all the bacula-xx.conf and mtx-changer files and just say,
please include bacula-xx.conf if you think it is appropriate.
>
> Bacula-Version: bacula-1.38.9
>
> Bacula-config.out: if from source
>
> Description of
> Implementation: e.g.:
> Centralized backup-server with bacula-dir,
> bacula-sd, a local bacula-fd, Database(MySQL or else). Description of
> platform, e.g. SuSE 9.3; Kernel 2.6.xxx
> Number and OS-type of clients (file daemons).
>
> or:
> Director Server (with bacula-dir): Description of
> platform as above
> Database Server (with MySQL or else): Description
> of platform as above
> Storage Server (with bacula-sd): Number and type
> of (tape) drives / autochanger. Description of platform as above
> Clients (with bacula-fd): Number and Description
> of platform as above
>
> bacula-dir.conf: Problematic /important parts of it
>
> bacula-sd.conf: Problematic /important parts of it
>
> bacula-fd.conf: Problematic /important parts of it
>
> bconsole.conf: Problematic /important parts of it
>
> mtx-changer: Used version (most certainly adapted by user)
>
> Description of
> Problem / of
> Situation when
> Problem occurs: .........
>
>
> Please feel free to comment!
> Hope I could contribute a little!
> Just let me point out that I really think it's a great piece of work you
> all do!!!
Thanks. Fortunately I get a good (and increasing) amount of help these days.
> I really appreciate bacula! Should I criticize it (in certain points),
> this does not mean I would think it was bad.
>
> Best Regards,
>
> i. A. Christoff Buch
>
> =====================================
> [EMAIL PROTECTED]
> +49.941.78004.607
>
> [EMAIL PROTECTED]
> OneVision Software AG
> Dr.-Leo-Ritter-Str. 9
> D - 93049 Regensburg
>
>
>
> Kern Sibbald <[EMAIL PROTECTED]>
> Sent by: [EMAIL PROTECTED]
> 22.06.2006 14:06
>
> To
> "bacula-users" <bacula-users@lists.sourceforge.net>
> cc
> bacula-devel <[EMAIL PROTECTED]>
> Subject
> [Bacula-users] Poor quality of reported problems.
>
>
>
>
>
>
> Hello,
>
> Perhaps I am wrong, but I have the very strong feeling that more and more
> users are reporting problems supplying *really* poor information to the
> point
> that some have no information. They don't state the OS, Bacula version,
> the
> database they are using, nor show any output. They simply say; "Bacula
> does
> this and that and it doesn't work".
>
> I think we need to treat these users with full respect, but refuse to
> answer
> questions until they read the Support page and start providing the
> relevant
> information. Clearly if it is not a database problem, they don't need to
> say
> what database they are using, and if the omit one or two pieces but supply
>
> pretty much everything, we shouldn't just coldly send them to the support
> page.
>
> However, I do suggest to save everyone's time, for those that provide
> really
> poor documentation, rather than asking for the details, we ask them to
> read
> the page and then supply the info.
>
> Another solution might be to have a "Support form" that must be completed
> and
> sent before support is given. This support form could have a few simple
> questions and requests for information that could speed up a lot of
> support
> requests.
>
> Comments?
--
Best regards,
Kern
(">
/\
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