On Thu, Jun 22, 2006 at 02:04:28PM +0200, Kern Sibbald wrote:
> I think we need to treat these users with full respect, but refuse to answer
> questions until they read the Support page and start providing the relevant
> information. Clearly if it is not a database problem, they don't need to say
> what database they are using, and if the omit one or two pieces but supply
> pretty much everything, we shouldn't just coldly send them to the support
> page.
>
> However, I do suggest to save everyone's time, for those that provide really
> poor documentation, rather than asking for the details, we ask them to read
> the page and then supply the info.
Another bit that might be helpful here would be a script to gather up some
basic information about the bacula installation and package it up for the user
to submit. This obviously wouldn't help with the problem description, but
would make it more likely the report would include basic configuration (config
files minus passwords, operating system, database, etc).
--
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WPI Network Engineer | is simple, elegant, and wrong. - HL Mencken
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