Re: [AFMUG] After hours

2018-08-19 Thread Matt Hoppes
>> >> >> >> From: AF On Behalf Of Darin Steffl >> Sent: Monday, August 06, 2018 8:31 AM >> To: AnimalFarm Microwave Users Group >> Subject: Re: [AFMUG] After hours >> >> Serverplus can do sales calls but it's more ab

Re: [AFMUG] After hours

2018-08-19 Thread Clint Wiley
onday, August 06, 2018 8:31 AM To: AnimalFarm Microwave Users Group mailto:af@af.afmug.com>> Subject: Re: [AFMUG] After hours Serverplus can do sales calls but it's more about them just reading pricing info off your site, they aren't trained to "Sell" like we would in our

Re: [AFMUG] After hours

2018-08-08 Thread Layne Sisk
lf Of Darin Steffl Sent: Monday, August 06, 2018 8:31 AM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] After hours Serverplus can do sales calls but it's more about them just reading pricing info off your site, they aren't trained to "Sell" like we would in our local

Re: [AFMUG] After hours

2018-08-06 Thread Darin Steffl
Serverplus can do sales calls but it's more about them just reading pricing info off your site, they aren't trained to "Sell" like we would in our local office with passion and being able to explain why customers should choose us. So while they can provide sales info don't expect them to sell to yo

Re: [AFMUG] After hours

2018-08-06 Thread Clint Wiley
How does ServerPlus handle a sales call? Do they route it back to a VM? One of these days I’m going to have to reach out to ServerPlus and get pricing. We’re reaching the point that after hours calls have grown to a number worth having resolved live. Currently we operate on a call back basis. T

Re: [AFMUG] After hours

2018-08-06 Thread can...@believewireless.net
Personally, I think customers like speaking to a live person. Even if they are just taking a message. If they have to leave a voicemail, it feels like the company doesn't care. If the person answering the phone just says, someone will get back to you Monday morning, I think it's better than them le

Re: [AFMUG] After hours

2018-08-06 Thread Darin Steffl
Serverplus for tech support. We only do sales calls M-F from 8-5. Serverplus can't be expected to be a good sales person so we only use them to help fix things for customers after hours. On Mon, Aug 6, 2018 at 7:34 AM, David M wrote: > What is everyone doing these days for after hours sales and

[AFMUG] After hours

2018-08-06 Thread David M
What is everyone doing these days for after hours sales and tech support since this new generation dont believe in sleep or Sundays as a sunset day ? We have automated attendants and voicemail but some calls are still miss directed. Thanks Dave -- AF mailing list AF@af.afmug.com http://a