That’s what I’d prefer. I would rather we handle the sales calls. Yes, I’d like to talk to you about after hours support.
Thanks, _________________________ Clint Wiley Hagerstown Fiber Internet On Aug 8, 2018, at 5:15 PM, Layne Sisk <la...@serverplus.com<mailto:la...@serverplus.com>> wrote: Darin hit the nail right on the head, our guys are support agents not sales people. We can very effectively take an order, but “selling” is a different type of person than supporting. I will have someone reach out to you Clint if you are interested? Layne Sisk ServerPlus 801.426.8283, ext 102<tel:801.426.8283%2C%20ext%20102> <image001.png><http://www.serverplus.com/> [http://i.imgur.com/VOz763A.png] [http://i.imgur.com/xvQYYWa.png]<https://www.facebook.com/ServerPlus365/> [http://i.imgur.com/ELG0AB1.png]<https://twitter.com/RealServerPlus> <image002.jpg> <image003.png><image004.jpg> From: AF <af-boun...@af.afmug.com<mailto:af-boun...@af.afmug.com>> On Behalf Of Darin Steffl Sent: Monday, August 06, 2018 8:31 AM To: AnimalFarm Microwave Users Group <af@af.afmug.com<mailto:af@af.afmug.com>> Subject: Re: [AFMUG] After hours Serverplus can do sales calls but it's more about them just reading pricing info off your site, they aren't trained to "Sell" like we would in our local office with passion and being able to explain why customers should choose us. So while they can provide sales info don't expect them to sell to your customer which is why we like to keep that in house. On Mon, Aug 6, 2018 at 8:23 AM, Clint Wiley <cl...@hagerstownfiber.com<mailto:cl...@hagerstownfiber.com>> wrote: How does ServerPlus handle a sales call? Do they route it back to a VM? One of these days I’m going to have to reach out to ServerPlus and get pricing. We’re reaching the point that after hours calls have grown to a number worth having resolved live. Currently we operate on a call back basis. Thanks, _________________________ Clint Wiley Hagerstown Fiber Internet On Aug 6, 2018, at 9:01 AM, can...@believewireless.net<mailto:can...@believewireless.net> <p...@believewireless.net<mailto:p...@believewireless.net>> wrote: Personally, I think customers like speaking to a live person. Even if they are just taking a message. If they have to leave a voicemail, it feels like the company doesn't care. If the person answering the phone just says, someone will get back to you Monday morning, I think it's better than them leaving a voicemail and wondering what going on all weekend. Get a GTC or ServerPlus to answer the call and send you a ticket. Then you can decide how to respond. On Mon, Aug 6, 2018 at 8:34 AM, David M <dmilho...@wletc.com<mailto:dmilho...@wletc.com>> wrote: What is everyone doing these days for after hours sales and tech support since this new generation dont believe in sleep or Sundays as a sunset day ? We have automated attendants and voicemail but some calls are still miss directed. Thanks Dave -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- Darin Steffl Minnesota WiFi www.mnwifi.com<http://www.mnwifi.com/> 507-634-WiFi [http://www.snoitulosten.com/wp-content/uploads/2010/01/facebook-small.jpg]<http://www.facebook.com/minnesotawifi> Like us on Facebook<http://www.facebook.com/minnesotawifi> -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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