Re: Update the status of a CrmBasedUserList from Closed to Open

Hi Greg, Could you provide the complete SOAP request and response logs when you encountered the error CANNOT_ADD_CLOSED_USER_LIST so I could investigate this further? I would need the logs for me to better assist you. You may send these to me via the *Reply privately to author* option. If you h

Re: Update the status of a CrmBasedUserList from Closed to Open

Hi Dorian, Could you also provide your SOAP request and response logs that were generated when you encountered this similar situation? It would help in the team's investigation. You may send these to me via the *Reply privately to author* option. Regards, Dannison AdWords API Team On Friday,

Re: Google Ads API and test accounts help

Hi Morten, Could you provide the complete SOAP request and response logs that were generated during the service call so I could better investigate this issue? You may use the *reply privately to author* option when sending the requested information. Regards, Dannison AdWords API Team On Tuesd

Re: Can't get impressions by date

Hi, Could you try using a date range in your query by inserting the query "WHERE date DURING LAST_7_DAYS" after the FROM clause? Refer to the sample working query I used below. Query: SELECT date, metrics.impressions FROM customer WHERE date DURING LAST_7_DAYS ORDER BY date LIMIT 10 If this s

Re: Offline Call Conversions Upload Error - Getting "InternalApiError.UNEXPECTED_INTERNAL_API_ERROR"

Hi Joel, The UNPARSEABLE_CALLERS_PHONE_NUMBER error message may occur if the caller’s phone number cannot be parsed due to incorrect format. It should be format

Re: myBusinessAccountIdentifier lost

Hi, To further investigate this issue, could you provide the complete SOAP request and response logs used in your upload? Also, could you provide the complete report definition you used along with you

Re: Adding In-Market audience to the campaign with the "Observation" option

Hi there, Adding Observations settings from the API is currently not supported. This is currently supported in the Google Ads UI only. Please see this documentation for your reference. Regards, Dannison AdWords API Team On Tuesday, Novemb

Re: Point me in the right direction: geographical breakdown of audience

Hi Michael, Unfortunately, there is no report type that can retrieve audience level statistics and location data together. For location type reports, only the Geo Performance Report and Campaign Location T

Re: Point me in the right direction: geographical breakdown of audience

Hi Michael, You could try using the AdWordsUserListService.get() to get your audience lists. However, the only location related field in this service is the addressInfo

Re: Check if telephone number was clicked in Google Ads

Hi Eryk, You could download the Call Metrics Call Details Report to get data for call tracking of call-only ads or call extensions. You may use the CallTrackingDisplayLocation

Re: Point me in the right direction: geographical breakdown of audience

Hi Michael, Yes, you are correct. Whitelisting means only limited users can access this specific feature. If you wish to whitelist your account, kindly respond back with your clientCustomerId and inform me so I could confirm this to the team whether or not it is possible. You may respond using

Re: Why I got empty content in CRITERIA_PERFORMANCE_REPORT in python

Hi there, Upon reviewing this thread, Saidar is correct in his conclusion that you might not have any data on your account. Make sure that the clientCustomerId you're using is correct when downloading the report. However, if you validate that there is indeed some data in your account and the A

Re: Check if telephone number was clicked in Google Ads

Hi Eryk, Account statistics in reports(such as clicks, conversions and impressions) are are usually computed within a day. You may refer to this guide about data freshness for further details. As per your second

Re: USER_PERMISSION_DENIED to a new MCC account

Hi Omri, The AuthorizationError.USER_PERMISSION_DENIED error occurs when user does not have permission to access the customer. It could be that there is no link between the manager account

Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR while adding HTML5 ads

Hi there, The UNEXPECTED_INTERNAL_API_ERROR indicates that there might be a temporary issue in the servers or could be due to a bug. Could you confirm if you are able to encounter this

Re: Error when set advertisingChannelSubType value

Hi Tuan, The error OPERATION_NOT_PERMITTED_FOR_CAMPAIGN_TYPE is encountered when you are invoking an operation that is not supported for that specific campaign type. Upon checking y

Re: Product Performance Reporting not showing products that were deleted only on Merchant

Hi Rafael, To investigate this further, could you provide the clientCustomerId used in downloading the report and screenshot that shows the product in the Google Ads UI? You may send them to me using the *reply privately to author* option. Regards, Dannison, AdWords API Team On Thursday, Nove

Re: Newbie In Need Of Direction

Hi Dan, Unfortunately, I can only point you to our documented guide. To help you get started you can follow this guide about the AdWords API and for the sample Python code basic operations you may refer to this guide

Re: ADGROUP_PERFORMANCE_REPORT returns 400 error

Hi Saidar, Unfortunately, I cannot provide a comment on why it is redirecting to your catch function. However, you could refer to the sample codes for reporting provided in this guide and our reporting guidelines

Re: Feature Request: New DateRange Types THIS_YEAR & LAST_YEAR

Hi Marcel, Thank you for your suggestion. I will file a feature request on your behalf. However, I cannot provide a comment whether or not this will be implemented or not in the future updates. Regards, Dannison AdWords API Team On Friday, November 9, 2018 at 11:56:46 PM UTC+8, Marcel Zemp wro

Re: Create Campaign Soap Order

Hi Ran, Could you provide the complete SOAP request and response logs generated when the error was encountered via *Reply privately to author *so I could investigate this further? The ordering of the settings should vary on the situation. However, it is advised to follow the order (as shown h

Re: Uploading Offline Coversions - import log?

Hi Andy, You may try to check the Change History of your account which is a tool that lists the changes you've made to your account during the past two years. However, you may confirm this to the Advertiser's Community Forum

Re: Landing Page Report ExpandedFinalUrlString

Hi KDJ, Could you provide the clientCustomerId via the *reply privately to author* option so I could further investigate this issue? Regards, Dannison AdWords API Team On Wednesday, November 14, 2018 at 5:26:02 AM UTC+8, rentcafed...@gmail.com wrote: > > Hi, > > I'm trying to get the final Ur

Re: expandedTextAd.getFinalUrlSuffix() return always null

Hi Anna, To further investigate your issue, could you please give the complete SOAP request and response logs where the expandedTextAd.getFinalUrlSuffix() is returning null? You may use the *reply privately to author* option. Regards, Dannison AdWords API Team On Wednesday, November 14, 2018

Re: Try to update ad group keyword

Hi Ran, Could you provide the complete SOAP request and response logs that show it does not update the keyword via *reply privately to author* so I could investigate this further? Regards, Dannison AdWords API Team On Wednesday, November 14, 2018 at 6:33:35 AM UTC+8, RAN HU wrote: > > Hi Googl

Re: Try to update ad group keyword

Hi Ran, I have received the requested information you provided privately on another thread. For better communication, I will respond in this thread. Upon my investigation, I was not able to find the adGroupId you are using. Could you confirm that this adGroupId (63567506098) still exists in you

Re: Chartramp - Open source project for Google Ads API

Hi Majid, It is expected that the value for countryCode will be blank when you retrieve it as this field is generally used for filters. According to the documentation , it

Re: Question for delete campaign

Hi Ran, The error OperationAccessDenied.OPERATION_NOT_PERMITTED_FOR_REMOVED_ENTITY is caused by when you're trying to update the entity under a removed entity (e.g.,

Re: Chartramp - Open source project for Google Ads API

Hi Majid, What you can do here is upon retrieving the Id of the Location from CAMPAIGN_LOCATION_TARGET_REPORT, you can map the location ID to the country code using this guide . Regards, Dann

Re: Why I could not find the new metrics in the keywords performance report?

Hi Yang, The team is currently checking on these fields. I will provide you with an update once available. Regards, Dannison AdWords API Team On Wednesday, November 14, 2018 at 11:37:46 PM UTC+8, y...@pangeare.com wrote: > > Hello All, > > Based on the notice (https://ads-developers.googleblog

Re: Chartramp - Open source project for Google Ads API

Hi Majid, The link I sent should be publicly available. Could you send over a screenshot of what you're seeing upon accessing it? Regards, Dannison AdWords API Team On Thursday, November 15, 2018 at 8:07:36 AM UTC+8, Majid Khosravi wrote: > > Thanks but it seems that fusion table is private and

Re: Comment récupérer une liste de campagnes -- LARAVEL PHP

Hi Hadrien, Apologies but we can only provide support via English. For your question on how to recover a list of campaigns, you may use CampaignService.get() . You may refer to this sample code

Re: Using Or with Where statement

Hi, The Impressions , Clicks , and Conversions

Re: Chartramp - Open source project for Google Ads API

Hi Majid, Could you access this link and click on the "Open Table" button and see if you have access to it? Regards, Dannison AdWords API Team On Friday, November 16, 2018 at 7:30:24 PM UTC+8, Majid Khosravi wrote: > > Sure

Re: Using Or with Where statement

Hi, My apologies for missing this out in my previous response. It appears that you are using an OR operator, this is not supported in the AWQL. You may refer to this guide for further details. Regards, Dannison AdWord

Re: Adwords API - Product Partition: KeyError: None

Hi Neil, To better investigate the issue, could you provide the complete SOAP request and response logs when the error was encountered via *Reply privately to author*? If you have not yet enabled logging, you may refer to this guide

Re: Get all userlists on an account and list their names and id's in java

Hi Thomas, The selector fields are case-sensitive. You could try using "Id" and "Name" in your selector with proper capitalization. If this does not solve the problem, could you provide the

Re: Using Or with Where statement

Hi, Logically speaking, you may omit the conditions Clicks > 0 and Conversions > 0 because once an impression has been generated, it means that there is also a Click or a Conversion generated. Whit this said, you may retain the Impressions > 0 only in your condition and it would still retrieve

Re: Missing required fields error with AdService

Hi Markus, According to this guide , in order to update your ad, you also have to SET one of the following fields (headlinePart1, headlinePart2 and description) as well. Let me know if this

Re: Adwords API issue after account's billing

Hi there, The error CUSTOMER_NOT_FOUND means that there is no account found for the customer ID provided in the header. Could you double-check if the clientCustomerId you're using is correct b

Re: Why I get unexpected values from the KEYWORDS_PERFORMANCE_REPORT report

Hi Yang, Could you provide me the clientCustomerId you used so I could further check this? You may provide them to me using the *reply privately to author* option. Regards, Dannison AdWords API Team On Wednesday, November 21, 2018 at 5:26:01 AM UTC+8, y...@pangeare.com wrote: > > Hello All,

Re: Missing required fields error with AdService

Hi Markus, To answer your question, yes, you are correct. As explained in the guide I have provided, you could use the AdService.mutate()

Re: Why I get unexpected values from the KEYWORDS_PERFORMANCE_REPORT report

Hi Yang, Glad you fixed the issue. Let me know if you have further clarifications with the AdWords API. Regards, Dannison AdWords API Team On Thursday, November 22, 2018 at 1:05:43 AM UTC+8, y...@pangeare.com wrote: > > Hi, > > I think I found the reason, I parsed the returned CSV incorrectly.

Re: Cost per Conversion and Conversion Rate calculations - API

Hi Olivier, It appears that you are using the Campaign Performance Report . You could download this by referring to our reporting guidelines

Re: how to get available impressions number for ad group ?

Hi, If you wish to get the impressions metrics in the AdWords API, this is only possible using reports. The Impressions metric is not supported in the AdWords API services. Let me know if you have furthe

Re: Labels return empty in keywords performance report

Hi Yang, To clarify, the two dashes indicate that there is no value for the cell. Are the values from the API different from what you're seeing from the Google Ads UI? You can refer to this link

Re: How could I custom a daterange in this script?

Hi Yang, You can use the custom date range when you want to retrieve the data you had for the last three months. You may refer to the sample code below: .During(start_date='', end_date='') Note that the values for start date and end date should be in the format MMDD. You may also visit th

Re: try to create multiple ad on same ad group, but api throw error DatabaseError.CONCURRENT_MODIFICATION

Hi Ran, The team is aware of this issue and we are currently investigating the cause of the problem. I'll let you know as soon as we have any updates. Regards, Dannison AdWords API Team On Thursday, November 22, 2018 at 4:04:37 AM UTC+8, RAN HU wrote: > > Hi Google, > > try to create multiple

Re: Label Operations

Hi Sam, Mutating labels are supported in batch processing. You can see different label operations here , and may use corresponding service to perform batch jobs for it. Additionally, if you're encountering

Re: Cost per Conversion and Conversion Rate calculations - API

Hi Olivier, The AdWords API only reflects the results in the UI. Since you mentioned that your computation does not reflect in the Google Ads UI, it would be better to open your concern to the Advertiser's Community Forum ,

Re: Campaign Service campaignUpdate throws ApiException when ShoppingSetting have merchantId set

Hi Ronald, Could you please provide the complete SOAP request and response logs (without redacting any information such as clientCustomerId and the merchantId) using the *Reply privately to author *option so I can investigate this more? Regards, Dannison AdWords API Team On Thursday, November

Re: Missing required fields error with AdService

Hi Markus, My apologies for missing this out. Performance data is still retained even after updating the details of the ad. This should not affect your metrics reports. I can file a feature request for documentation update on your behalf. If you wish to do so, could you provide the link of the

Re: Marital status criterion for ads ?

Hi, Unfortunately, marital status is not supported in the AdWords API. You can view the list of criterion available here . However, for the Google Ads UI, you can confirm this in the Advertiser

Re: games

Hi, It appears that your concern is out of the AdWords API support scope. You could open your concern to the Advertiser's Community Forum as the product experts are better equipped in answering your concerns. Regards, Dann

Re: How to get ACCOUNT_PERFORMANCE_REPORT for manager account?

Hi Tom, The error CUSTOMER_SERVING_TYPE_REPORT_MISMATCH is encountered because you are using a manager account to run your reports. Reports can only be downloaded on a cli

Re: Concurrent data errors have occurred frequently recently. why?

Hi Jia, The team is currently aware of this issue and are currently investigating on this. I will provide you updates of this issue once available. Regards, Dannison AdWords API Team On Thursday, November 22, 2018 at 8:57:33 PM UTC+8, jia zheng wrote: > > The request I sent is as follows： > >

Re: Bulk upload negative keywords

Hi Costantin, Your concern appears to be in the Google Ads UI. With this said, you could open your concern to the Advertiser's Community Forum as the product experts are better equipped in answering your concerns. Regards,

Re: [PHP] googleads/googleads-php-lib VS googleads/google-ads-php

Hi Paweł, Both of the libraries you specified are under Google Ads. The difference between the two libraries is that the googleads-php-lib

Re: First Call

Hi Dan, My apologies as developing using node.js is outside of our expertise. If you wish to learn about the AdWords API's call structure, you can refer to this guide . As for getting metrics such as costs, clicks, and impre

Re: gclid in market audiences

Hi Alex, My apologies as there is currently no way via the AdWords API to associate your GCLIDs directly to your in-market audiences. You may continue to follow our blog for any updates regarding this feature. Best regards, Dann

Re: Getting negative keywords added to negative list ,for a specified time ,using change history API

Hi, You can fetch ad group level criteria (includes negative keywords) via the AdGroupCriterionService.get() . As for campaign level, you can use the CampaignCriterionService.get()

Re: BatchJob processing times

Hi Thorsten, To further investigate this, could you provide the complete SOAP request and response logs generated on your batch job via *reply privately to author*? Regards, Dannison AdWords API Team On Friday, November 23, 2018 at 10:29:34 PM UTC+8, Thorsten Merz wrote: > > Hello, > > once mo

Re: How to get ACCOUNT_PERFORMANCE_REPORT for manager account?

Hi Tom, Could you provide the sample code and the yaml file you used so I could investigate this further? You may send them to me via the *reply privately to author* option. Regards, Dannison AdWords API Team On Friday, November 23, 2018 at 11:57:14 PM UTC+8, tom.wagst...@raisingit.com wrote:

Re: AdWords Java SDK - Getting DatabaseError.CONCURRENT_MODIFICATION

Hi Philo, I am a colleague of Sreelakshmi. Allow me to respond to you as she is OOO. Unfortunately, there are no updates with the team regarding this. Rest assured we will provide updates to you once available. Regards, Dannison AdWords API Team On Friday, November 23, 2018 at 11:34:17 PM UTC+

Re: Getting negative keywords added to negative list ,for a specified time ,using change history API

Hi Manisha, Unfortunately, the timestamp information in keywords are currently not supported in the said services. However, you may keep an eye on our blog regarding new features and updates in the AdWords API. Regards, Dannison

Re: Gmail ad incomplete response received from AdGroupAd Service

Hi there, To start troubleshooting, could you double check if these values are also missing from the Google Ads UI? Additionally, could you provide the complete SOAP request and response logs of the service API call you used so I could investigate this further? Regards, Dannison AdWords API Te

Re: gclid in market audiences

Hi Alex, To further explain my previous response, we can identify if an in market audience is being triggered for the GCLID via the CriteriaParameters field. However, the Click Perform

Re: how to get available impressions number for ad group ?

Hi, As a workaround, since Impressions are supported in reports, you could download reports by referring to our sample codes and reporting guidelines . You

Re: Label Operations

Hi Sam, In case I misunderstood your concern and you were talking about LabelService (LabelOperation) , note that LabelService(LabelOperation) is not supported in BatchJobService

Re: AdWords Java SDK - Getting DatabaseError.CONCURRENT_MODIFICATION

Hi, The team is still currently working on this. I will provide updates once available. Regards, Dannison AdWords API Team On Monday, November 26, 2018 at 7:08:37 PM UTC+8, alessandro.bard...@trovaprezzi.it wrote: > > > Hi, > > We have experienced the same issue. We have created an applicatio

Re: Geo Performance report taking forever to download.

Hi Manu, Could you provide a screenshot of the error you're having and the complete report definition along with the clientCustomerId via the *Reply privately to author* option so I can look into this

Re: UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA

Hi Sergey, Could you confirm if the account you're trying to use is already whitelisted? To clarify, you would need to whitelist the account when creating a CrmBasedUserList through AdWordsUserListService. You may refer to this blog

Re: Getting DetailedReportDownloadResponseException: DatabaseError.ACCESS_PROHIBITED for Geo Performance reports.

Hi Luciano, Could you please provide a screenshot of the error you're having, the complete report definition , and the clientCustomerId you're using via the *Reply privately to author* option so I can

Re: Integer or Float with Customizer

Hi Costantin, The RequiredError.REQUIRED only error occurs when there are missing required fields. Can you provide the complete XML SOAP request and response logs so we can investigate this further? You may

Re: XML Exception from ManagedCustomerService

Hi Kevin, This seems to be a client library issue. You can open your concern directly on the GitHub issue tracker by visiting this site . Regar

Re: TrialAsyncErrorService: Could not retrieve errors for trial

Hi Stella, To further investigate this, could you provide the complete SOAP request and response logs that were generated when the TrialAsyncErrorService was executed? You may use the *Reply privately to author* option. If you have not enabled logging, you may refer to this guide

Re: watch time & earned subscribers

Hi Lucie, Unfortunately, the YouTube related columns you mentioned are not available in the AdWords API. You can check the list of available fields in the AdWords API in this link . Regards, Dannison AdWords API Team

Re: Probably a Simple Question About External Conditions Causing Campaigns to Pause and Unpause

Hi Andy, Unfortunately, I cannot comment on your question as this is out of scope for the AdWords API support. You may contact the Google Analytics support team as they are the proper team to handle these types of inquiries. Regards, Dannison A

Re: criteria service PLACEMENT not work

Hi Alejandro, Could you please provide the complete SOAP request and response logs (including the clientCustomerId) via the the *Reply privately to author* option so I can look into the issue you're having? You can enable SOAP logging on your end by referring to this guide

Re: Can't delete users using v201806's AdwordsUserListService

Hi Pablo, The error INVALID_USER_LIST_ID is encountered when you are trying to mutate a user list Id that does not belong to your account. Could you try running the AdwordsUserL

Re: Integer or Float with Customizer

Hi Costantin, Upon comparing your code to the sample code provided here , I am seeing unnecessary commas, could you try the code snippet below which I have removed the commas? customizer_feed = { 'feedName'

Re: Can't delete users using v201806's AdwordsUserListService

Hi Pablo, According to this blog post , an account needs to be whitelisted to perform CrmBasedUserList operations. Could you confirm if your account has already been whitelisted for this? Could you also

Re: Estimated time of arrival for Benchmark Price metrics via API?

Hi Chris, Unfortunately we do not have any news yet on if and when the new price benchmarks metric fields will be supported in the API. You can follow our blog to be updated on new features and updates. Regards, Dannison AdWords

Re: Concurrent data errors have occurred frequently recently. why?

Hi, The issue on this thread should already be fixed. You may try to do your request again and confirm. If the error still persist, kindly provide the new generated complete SOAP request and response logs so I could investigate on this. You may use the *reply privately to author* option. Regar

Re: Integer or Float with Customizer

Hi Costantin, Based on the latest logs that you have provided, you are specifying a wrong type for your feedAttributeName = price. Based on this documentation , 'Price' should have a type of STRING and not FLO

Re: Integer or Float with Customizer

Hi Costantin My apologies for the confusion. Instead of using *INT64* as the AdCustomizerFeedAttribute.Type, you should use the *INTEGER *as the value instead. Also, the FLOAT type is not supported for AdCustomizerFeedAttribute.Type as it is not included in this guide

Re: Estimated time of arrival for Benchmark Price metrics via API?

Hi Dorian, We appreciate the feedback, however this is out of scope for the AdWords API. You may reach out to the Google groups support channel as they can help you out with your feedback. Regards, Dannison AdWords API Team On Thursday, De

Re: Get Images that is associate with Ads (Respnsive Ad, Responsive Display Ad, Or any other ad)

Hi, Could you provide the complete SOAP request and response logs that were generated when you executed the services? You may provide these using the *Reply privately to author* option. The MediaService.get()

Re: Is there an API for realtime ingestion of Adwords data or incremental ingestion.

Hi Mohan, Unfortunately, the AdWords API does not provide data in a real-time basis and there is no workaround for this. You may refer to the data freshness guide for further details. Regards, Dannison AdWords A

Re: how to get household income data

Hi, To further investigate, could you provide the complete SOAP request and response logs that were generated when you were trying to retrieve the INCOME_RANGE? You may provide them using the *reply privately to author* option. If you have not enabled logging yet, you may refer to this guide

Re: Get Images that is associate with Ads (Respnsive Ad, Responsive Display Ad, Or any other ad)

Hi, My apologies for misunderstanding your initial concern. You could retrieve medias associated to your responsive search ads using the AdGroupAdService.get() by setting a predicate

Re: How can i reach Google Ads campaigns with Google Login

Hi Mahir, The invalid_grant error normally occurs due to expired refreshToken. To resolve this issue, you may try to regenerate the refreshToken and the OAuth2 credentials using an email address which has currently access t

Re: GetCampaigns.php and Download Campaign Report are different

Hi, Could you provide the complete report definition when you downloaded the report and the complete SOAP request and response logs when you run the GetCampaigns.php so I could further investigate on t

Re: Try to update ad group keyword

Hi Rahat, If you have concerns or issue with the AdWords API, could you open your concern in a new thread and elaborate further so I could better assist you? Regards, Dannison AdWords API Team On Tuesday, December 11, 2018 at 11:19:52 PM UTC+8, Rahat wrote: > > > > (adsbygoogle = window.ads

Re: RateExceededError after a few operations

Hi Alexandra, Unfortunately, there is currently no way to know how many requests your account has made for the day. However, you could refer to the rate sheet guide on how the operations are computed. According to this g

Re: about RateExceededError

Hi, According to this guide , the error you are encountering occurs if the same application makes a high number of requests per second on a single Google Ads account managed by a manager account,

Re: Cannot Match Search Volume from Adwords TargetingIdeaService to Web UI

Hi Yang, Could you confirm if you have applied the same filters on your TargetingIdeaService and your Keyword Planner? You could refer to this mapping guide to confirm this as this is usu

Re: I can't find Adwords API center in account settings

Hi, Could you provide a UI screenshot as well as your MCC ID and email address you used to log in so we can check this further? Furthermore, could you send the link to the form you used when you created your MCC account? Regards, Dannison AdWords API Team On Thursday, December 13, 2018 at 7

Re: When will YouTube placement Urls be available again?

Hi Thomas, Unfortunately, I cannot provide a comment on when will this be supported in the Google Ads API. Currently, there are no workaround solutions to pull YouTube video placements in the URL Performance Report. As for your question if it will be supported in Google Ads Scripts, you could

Re: Will the FeedItemId and FeedId be unique?

Hi, The FeedItemId and FeedId are globally unique. You may refer to this guide for further details. Regards, Dannison AdWords API Team On Saturday, December 15, 2018 at 5:45:06 AM UTC+8, ashwinikolh.

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