Re: AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

Hello, No request with that ID exists in our logs. Could you share the full request/response? Also, to confirm, you are using the AdWords API, not the Google Ads API, correct? Regards, Mike, Google Ads API Team ref:_00D1U1174p._5004Q20XNfk:ref -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

Mike, I've just tried again and got the same results. 0005a8c1e9cb3a660a37af8389053f5c Jon On Tuesday, 23 June 2020 13:15:23 UTC+1, adsapiforumadvisor wrote: > > Hello, > > I apologize for the delay in response here. If this issue is still > occurring, can you please provide a recent request I

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

Hello, I apologize for the delay in response here. If this issue is still occurring, can you please provide a recent request ID so that I can look it up in our logs and try to determine what's going wrong? Regards, Mike, Google Ads API Team ref:_00D1U1174p._5004Q20XNfk:ref -- -- =~=~=~=~=~=~

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

Anthony, is there any updated on this please? Thanks, Jon On Monday, 15 June 2020 15:17:47 UTC+1, adsapiforumadvisor wrote: > > Hi Jon, > > I didn't receive your CIDs. Could you please send them again? > > Thanks, > Anthony > Google Ads API Team > > ref:_00D1U1174p._5004Q20XNfk:ref > -- -- =~

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

Hi Jon, I didn't receive your CIDs. Could you please send them again? Thanks, Anthony Google Ads API Team ref:_00D1U1174p._5004Q20XNfk:ref -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

Anthony, I sent the CIDs last week - any update? Jon On Tuesday, 9 June 2020 18:16:40 UTC+1, adsapiforumadvisor wrote: > > Hi Jonathan, > > Please share some of the CIDs that you tried making requests for via *reply > privately to author *so I can take a look. > > Regards, > Anthony > Google Ad

RE: AuthorizationError.CUSTOMER_NOT_ACTIVE error retrieving Campaigns objects

Hi Jonathan, Please share some of the CIDs that you tried making requests for via reply privately to author so I can take a look. Regards, Anthony Google Ads API Team ref:_00D1U1174p._5004Q20XNfk:ref -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://goog

RE: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Wyatt, Thanks for reaching out. Could you check if you have specified the client customer id in the file? Could you give it a try and let me know if the issue still persists? Thanks and regards, Xiaoming, Google Ads API Team ref:_00D1U1174p._5001USvwVp:ref -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

I am having the same issue here. service = adwords_client.GetService('ManagedCustomerService') selector = { 'fields': ['CustomerId'] } data = service.get(selector) AuthorizationError.CUSTOMER_NOT_ACTIVE We are using an MCC account and it is active. Not sure why it does not simply list the con

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

I had this problem a few days ago. Here is what I found about this error: "This Google AdWords API error occurs when you try to query an old account that has not been active in over 15 months. The API will not permit queries to inactive accounts." Maybe your account is old and no longer used

RE: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hello, The CUSTOMER_NOT_ACTIVE error is triggered when the customer is no longer active. You may also refer to this related blog post

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Laura, Are you saying that the API call succeeded for a cancelled account? If yes, could please share the SOAP request and response along with the client customer id so that I can troubleshoot the issue. Please use reply privately to author while sharing the logs. Thanks, Milind, AdWords A

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Thank you! Now it is working again! Am Dienstag, 25. September 2018 22:16:53 UTC+2 schrieb Milind Sankeshware (AdWords API Team): > > Hi Laura, > > The status of the account 382-526-9527 is cancelled. As you are making the > TargetingIdeaService.get call and downloading the report against the >

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Laura, The status of the account 382-526-9527 is cancelled. As you are making the TargetingIdeaService.get call and downloading the report against the cancelled account, you are expected to get the CUSTOMER_NOT_ACTIVE error. For more information please refer this blog

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi, You won't be able to get the cancelled (inactive) account in the response. The calls against an inactive account will fail via the API. The ManagedCustomerService.get

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Milind, we have the same problem here. We are using a manager account with many different customer accounts, some of them active, some of them inactive. Can you check that? What would you need? -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googlead

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi, Can i use API to check whether the account is active or not? i mean not using "try..catch..." to capture the exception. 在 2018年9月22日星期六 UTC+8上午12:18:43，Milind Sankeshware (AdWords API Team)写道： > > Hi, > > If you are making the API call against a canceled account, you are > expected to get th

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi, If you are making the API call against a canceled account, you are expected to get the CUSTOMER_NOT_ACTIVE error. Could you please share the complete SOAP request and response along with the client customer id so that I can troubleshoot the issue? You can use 'Reply privately to author' opt

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

I was eventually able to run my application again later this morning (9/21/2018) so the issue does still appear to be intermittent. Can this issue still be investigated and fixed? Thank you. On Friday, September 21, 2018 at 8:36:33 AM UTC-4, Vizergy wrote: > > Now today (9/21/2018) the error j

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Now today (9/21/2018) the error just continually occurs even when I try to re-run my application so I am not able to workaround the issue. Please advise. I will try and re-run the application in a few hours to see if it is resolved then. On Friday, September 21, 2018 at 8:29:13 AM UTC-4, Vize

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Milind, My application is also experiencing this issue intermittently as well. Usually if I re-run the application a few hours later it will work the next time. This intermittent issue also began for us starting on 9/4/2018 and definitely appears to be an issue with the mcService.get(oAcc

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Eric, If your client reaches 15 months without any spend, it will be canceled. If the target account that they are making their API calls against is not active then they are likely to get AuthorizationError.CUSTOMER_NOT_ACTIVE error. Could you please share the compete SOAP request and respon

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Milind I understood this issue was raised back in Jun '18 and marked as resolved. However, I just hit this issue with one of our client's accounts with the error below. AdwordsApi::Errors::ReportXmlError: #", field path: ''> AFAIK the client has not being running ads since Jan '18 which I w

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Milin, I'm not Alon that you addressed your message to, but nevermind. I confirm it works now, at least for the account I could test, so I guess it should work for all. Thanks for the work that's appreciated. Le mardi 5 juin 2018 21:50:30 UTC+2, Milind Sankeshware (AdWords API Team) a écri

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Alon, We have an update from our team, there was an issue which is currently resolved. Could you please try your CustomerService.getCustomers() request again and let me know if you are facing iss

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hello All, Thanks for sharing the logs. Our team is currently looking into this. I will keep you posted on the updates when I hear from the team. In the meantime, please ensure that the user making the API call has access to at least one active account. If the only account the specific user ha

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Got an update literally 2 minutes ago. Google reactivated our account and now it works again for us. Unfortunately we are still waiting to know why it was deactivated in the first place. On Tuesday, June 5, 2018 at 11:40:43 AM UTC+2, Alon Diamant wrote: > > I am pretty sure that is their #1 prio

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

I am pretty sure that is their #1 priority. I mean, the top 5 posts in the message group all report the same thing.. I have sent them SOAP logs yesterday, here's hoping for a positive update soon. ᐧ Alon Diamant CTO, *Selectom* w: www.selectom.com

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Stefano, thanks for the feedback, that's appreciated. Indeed it looks very weird that customers all arround the world start to deactivate their account at the same period of time. Hopefully they will fix it in times. Le mardi 5 juin 2018 11:31:50 UTC+2, Stefano Fontana a écrit : > > Hi, >

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi, Our AdWords Support Contact is looking into the issue. He said that it was deactivated manually by one of our account managers which I find very unlikely (yet possible), unfortunately there is no history for this kind of actions. Also we cannot set it back to active ourselves and are waiting

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

We are also seeing this behavior for active accounts, none are cancelled. There are several threads open about this issue with people describing the same behavior, so it really seems something is going wrong on your side... On Monday, 4 June 2018 22:04:02 UTC+2, Milind Sankeshware (AdWords API

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

We are in the exact same case as Alon reported. No customer id specified, working account. If you have any details under those conditions, I would be grateful you to share the fix in public rather than in private. Thanks Le lundi 4 juin 2018 22:10:04 UTC+2, Alon Diamant a écrit : > > We're doi

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

We're doing the most basic of calls: adwordsClient = getAdwordsClient(refreshToken, clientCustomerId=None) customerService = adwordsClient.GetService('CustomerService', version='v201802') accounts = customerService.getCustomers() which is just getting a list of customer accounts, without setting

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Milind, On my side I'm not able to send you any details concerning the account id. I'm repported that someone with admin access in the MCC account wont be able to call getCustomers method. Does it help? I more looking in a general fix because it's affecting a lot of our users. Le lundi 4 j

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi, If the API calls are being made against an account which is cancelled, those calls will fail with the error as described in this blog post . If this is not the case, could you please share the SOAP lo

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

We're also receiving this error, with many users, among them a Google Account which is linked to an MA (valid, active) and a CA (in setup). The MA is not returned, instead - an HTTP 500 error is returned. On Monday, June 4, 2018 at 9:26:11 PM UTC+3, MT wrote: > > We are seeing the same with many

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

We are seeing the same with many of our users, please look into this. On Monday, 4 June 2018 21:02:10 UTC+3, Soufiane Ghzal wrote: > > Hi, > > Are there any further details on this issue? We are getting the same one > with multiple customer that do have activity on their accounts. > > Le vendredi

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi, Are there any further details on this issue? We are getting the same one with multiple customer that do have activity on their accounts. Le vendredi 1 juin 2018 10:26:44 UTC+2, Stefano Fontana a écrit : > > Thanks for you answer Milind, however in my previous message I specified > that the

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Thanks for you answer Milind, however in my previous message I specified that the MCC contains an account that is actively delivering ads so there clearly something wrong. Will provide logs privately. On Thursday, May 31, 2018 at 11:25:56 PM UTC+2, Milind Sankeshware (AdWords API Team) wrote: >

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi, I am afraid, if the AdWords account reaches 15 months without any spend, it will be canceled. If the target account that you are making your API calls against is not active then you are likely to get AuthorizationError.CUSTOMER_NOT_ACTIVE error. Please check the blog

Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

Same here, We get AuthorizationError.CUSTOMER_NOT_ACTIVE when trying to access a specific MCC via the API. This MCC contains 3 accounts, 2 are "paused" and another the other one is running (getting impressions/clicks). The error appeared for the first time around 20 hours ago (for us). Also whe