Re: [otrs] rpc.pl vs nph-genericinterface.pl
http://wiki.otterhub.org/index.php?title=Create_a_ticket_in_OTRS_from_PHP_via_RPC what is version of your OTRS, hope this is you need. -Never 2013/7/26 Cyrille Bollu : > Hi list, > > When trying to access OTRS via SOAP, which one should I use? rpc.pl or > nph-genericinterface.pl? > > The later is better documented but support fewer operations than the > former... > > What's best? > > Regards, > > Cyrille > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Quick'n'dirty script to mass-mail OTRS customers
Hi Dominik, Nice, i am Chinese user, wait for you. -Never 2014-05-21 21:50 GMT+08:00 Dominik George : > Hi, > > we faced the need to open tickets to all of our customers in order to inform > them about the Heartbleed bug and the necessary consequences and we wanted to > have that mail in OTRS as proof of the communication and for tracking. > > OTRS does not have an interface to send the same mail to all customers in > seperate tickets with reasonable customer and agent info, so I hacked together > a Python cript that uses the SOAP API to do the magic. > > It does: > > * Gather information needed to create the tickets > * Read exxceptions in the form of e-mail address endings > * Find all customers that do not match the exceptions > * Open tickets to all these customers, that: >- have the correct set of agent and customer >- are set to "pending auto close+" because we want to get rid > of the tickets should there not be any feedback > > The script has a known bug with everything else than ASCII in ticket title and > body because Unicode in Python 2 is a PITA. I will probably fix that in the > future or wait for patches ;). > > https://evolvis.org/plugins/scmgit/cgi-bin/gitweb.cgi?p=useful-scripts/useful-scripts.git;a=blob_plain;f=otrs/otrs-mailcustomers.py;hb=HEAD > > Cheers, > Nik > > -- > tarent solutions GmbH > Rochusstraße 2-4, D-53123 Bonn • http://www.tarent.de/ > Tel: +49 228 54881-319 • Fax: +49 228 54881-235 > HRB 5168 (AG Bonn) • USt-ID (VAT): DE122264941 > Geschäftsführer: Dr. Stefan Barth, Kai Ebenrett, Boris Esser, Alexander Steeg > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS Upgrade Path question?
Hi Charles, Yes. If you are running a lower version of OTRS you have to follow the upgrade path to 3.3 first (1.1->1.2->1.3->2.0->2.1->2.2->2.3->2.4->3.0->3.1->3.2->3.3)! see this: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html -NM 2015-02-23 3:44 GMT+08:00 Lambrecht, Charles (Charles) : > Hello, > > > > I am running OTRS 3.2.13. Is my upgrade path first jump to 3.2.16, then to > 3.3.10? Then to 4.0.4? > > > > Thanks! > > > > Regards, > Charles Lambrecht > > > > --- > > Charles Lambrecht > > Computer Operations Manager > > UT College of Veterinary Medicine > > c...@utk.edu > > --- > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS Upgrade Path question?
Hi, 3.2.13 -> 3.3.x -> 4.0.x (x= any version) you notice this: Step 6: Apply the database changes in: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html The main change is the database need to be upgraded. Enjoy. -NM 2015-02-23 19:56 GMT+08:00 Lambrecht, Charles (Charles) : > Hi, > So, I can go from my current major and minor version of 3.2.13 to most > recent major and minor version of 3.3 and then to the most recent major and > minor version of 4? > > I'm wondering more about the minor version steps...majoring in the minors..lol > > Regards, > Charles > > From: otrs-boun...@otrs.org [otrs-boun...@otrs.org] on behalf of Never Min > [never@gmail.com] > Sent: Monday, February 23, 2015 12:40 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] OTRS Upgrade Path question? > > Hi Charles, > > Yes. > > If you are running a lower version of OTRS you have to follow the > upgrade path to 3.3 first > (1.1->1.2->1.3->2.0->2.1->2.2->2.3->2.4->3.0->3.1->3.2->3.3)! > > see this: > http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html > > > -NM > > 2015-02-23 3:44 GMT+08:00 Lambrecht, Charles (Charles) : >> Hello, >> >> >> >> I am running OTRS 3.2.13. Is my upgrade path first jump to 3.2.16, then to >> 3.3.10? Then to 4.0.4? >> >> >> >> Thanks! >> >> >> >> Regards, >> Charles Lambrecht >> >> >> >> --- >> >> Charles Lambrecht >> >> Computer Operations Manager >> >> UT College of Veterinary Medicine >> >> c...@utk.edu >> >> --- >> >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck
Hi Yilmaz, try this way, work for me. edit this file: /opt/otrs/Kernel/Config/Files/Daemon.xml 1. find: fix: 2. find: fix: -Never 2015-12-18 23:29 GMT+08:00 Yılmaz Bilgili : > 18-12-2015 10:38 tarihinde Renee B yazdı: > > See http://forums.otterhub.org/viewtopic.php?f=62&t=30820 for instructions > how you can disable the check... > > > > Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck is > deselected now but I just get one more email. > > I am afraid it didn't work for me! > > > Regards, > > Yilmaz > > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5
Hi Rose, Yes, you can see this: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html If you are running a lower version of OTRS you have to follow the upgrade path to 4 first (3.0->3.1->3.2->3.3->4)! You need to perform a full upgrade to every version in between, including database changes and the upgrading Perl script. -NM 2016-05-26 15:49 GMT+08:00 Rose Dowson : > Hi, > > It's possible to upgrade my otrs 3.0.7 to 5 version ? > If not, do you have an idea if I should go through the version 4 or maybe > 3.3 ? > > Thank you for the help. > Best Regards, > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
