date:20141118

Re: [otrs] Notification to customer on move event

2014-11-18 Thread Mathias Bräunling

15/11/2014 12:00 - Daniel Litzbach wrote:  But AFAIK you can change this in
the SysConfig if you would like to.
  
 Regards

Mit freundlichen Grüßen

Daniel Litzbach

correct. It is "AgentSelfNotifyOnAction". But I would not change that on
productive as it could create a lot of unnecessary mails, based on the
configuration for the notifications.

--Mathias
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Re: [otrs] OTRS Appliance Errors

2014-11-18 Thread Mathias Bräunling

Hi,

if you are still struggling with this issue: Try either
a) the OTRS appliance (from otrs.com) or
b) use the Turnkey LAMP Stack instead and install OTRS there (so basically
what Lars is suggesting)

You might also consult the documentation here:
[1]http://otrs.github.io/doc/index.html

--Mathias

  Hi Scott,

I may have been unclear in my first message. What I meant was: If you don’t
have a
specific need for a turnkey solution, then do it yourself. Get a Linux server
running and install OTRS on it. It’s not hard at all.

The errors you are experiencing are not usual OTRS errors, hence nobody has
helped
you with them.

Lars

> Den 07/10/2014 kl. 15.49 skrev Scott R. Morgan :
>
> The TurnkeyLinux Amazon Appliance I am using is a Debian Wheezy install
using standard aptitude packages.  This VM is supposed to work out of the box
but it obviously doesn’t. I am trying to stomp errors out as I see them:
> In OTRS Error Log:
> OTRS-CGI-10  No plain article (article id 66) in database!
> and
> “/etc/ssl/certs not writable!”  
>  
> Any help pointing me in the right direction to fix these would be most
appreciated
>  
>  
> - - - - - - - - - -
> Thank you!
>  
> Scott R. Morga
n
>
>  
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lars
Jørgensen
> Sent: Tuesday, October 07, 2014 3:21 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] OTRS Appliance Errors
>  
> 2014-10-06 19:56 GMT+02:00 Scott R. Morgan :
> I am on my second different aws OTRS appliance (previously JumpBox now
TurnkeyHub OTRS) and am still having a heck of a time getting a functional
system setup.
>  
> Are you choosing the appliance for at specific reason? OTRS is not too hard
to get running, at least on a system supporting RPM packages. Amazon's own AMI
Linux is built on RedHat/CentOS and has the RPM system. You could be up and
running just by downloading the RPM package from otrs.com and installing it.
(As far as I remember, it's been a while).
>  
>  
> Lars
>  
> -
> OTRS mailing list: otrs - Webpage: [2]http://otrs.org/
> Archive: [3]http://lists.otrs.org/pipermail/otrs
> To unsubscribe: [4]http://lists.otrs.org/cgi-bin/listinfo/otrs

--
Lars

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[1] http://otrs.github.io/doc/index.html
[2] http://otrs.org/
[3] http://lists.otrs.org/pipermail/otrs
[4] http://lists.otrs.org/cgi-bin/listinfo/otrs
[5] http://otrs.org/
[6] http://lists.otrs.org/pipermail/otrs
[7] http://lists.otrs.org/cgi-bin/listinfo/otrs
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[otrs] OTRS email to root user

2014-11-18 Thread Marco Borsani

Hi all,

Often my root user receives this email:

--
ERROR: OTRS-otrs.GenericAgent.pl-70 Perl: 5.10.1 OS: linux Time: Tue Nov 18 
12:00:02 2014

Message: No TypeID for 1 found!

Traceback (18779):
   Module: Kernel::System::Type::TypeLookup (OTRS 3.3.9) Line: 383
   Module: Kernel::System::Ticket::TicketGet (OTRS 3.3.9) Line: 1214
   Module: Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue::Run 
(OTRS 3.3.9) Line: 45
   Module: (eval) (OTRS 3.3.9) Line: 1326
   Module: Kernel::System::GenericAgent::_JobRunTicket (OTRS 3.3.9) Line: 1321
   Module: Kernel::System::GenericAgent::JobRun (OTRS 3.3.9) Line: 521
   Module: main::ExecuteConfigJobs (unknown version) Line: 170
   Module: /opt/otrs/bin/otrs.GenericAgent.pl (unknown version) Line: 149
--


Any idea ?
Regards

Marco

Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Mathias 
Bräunling
Inviato: martedì 18 novembre 2014 12:50
A: otrs@otrs.org
Oggetto: Re: [otrs] OTRS Appliance Errors

Hi,

if you are still struggling with this issue: Try either
a) the OTRS appliance (from otrs.com) or
b) use the Turnkey LAMP Stack instead and install OTRS there (so basically what 
Lars is suggesting)

You might also consult the documentation here: 
http://otrs.github.io/doc/index.html

--Mathias


Hi Scott,

I may have been unclear in my first message. What I meant was: If you don’t 
have a
specific need for a turnkey solution, then do it yourself. Get a Linux server
running and install OTRS on it. It’s not hard at all.

The errors you are experiencing are not usual OTRS errors, hence nobody has 
helped
you with them.


Lars

> Den 07/10/2014 kl. 15.49 skrev Scott R. Morgan 
> mailto:smor...@mamafus.com>>:
>
> The TurnkeyLinux Amazon Appliance I am using is a Debian Wheezy install using 
> standard aptitude packages.  This VM is supposed to work out of the box but 
> it obviously doesn’t. I am trying to stomp errors out as I see them:
> In OTRS Error Log:
> OTRS-CGI-10  No plain article (article id 66) in database!
> and
> “/etc/ssl/certs not writable!”
>
> Any help pointing me in the right direction to fix these would be most 
> appreciated
>
>
> - - - - - - - - - -
> Thank you!
>
> Scott R. Morga
n
>
>
> From: otrs-boun...@otrs.org 
> [mailto:otrs-boun...@otrs.org] On Behalf Of Lars Jørgensen
> Sent: Tuesday, October 07, 2014 3:21 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] OTRS Appliance Errors
>
> 2014-10-06 19:56 GMT+02:00 Scott R. Morgan 
> mailto:smor...@mamafus.com>>:
> I am on my second different aws OTRS appliance (previously JumpBox now 
> TurnkeyHub OTRS) and am still having a heck of a time getting a functional 
> system setup.
>
> Are you choosing the appliance for at specific reason? OTRS is not too hard 
> to get running, at least on a system supporting RPM packages. Amazon's own 
> AMI Linux is built on RedHat/CentOS and has the RPM system. You could be up 
> and running just by downloading the RPM package from otrs.com and installing 
> it. (As far as I remember, it's been a while).
>
>
> Lars
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--
Lars




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[otrs] OTRS: Agent Notifications

2014-11-18 Thread Marco Borsani

Hi all

I am newbie in OTRS, I don't find a solution to send an email to the queue 
agents when one of them add a note to a ticket.
I supposed "Agent Notifications" should do this, but nothing arrive.

How can I do it ?

Regards


Marco Borsani
Technical Delivery Manager
Datacenter Division
L.S. Advanced Software Srl
[marchio-LS_piccolo]   [logo_hakatech_2]

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Re: [otrs] OTRS: Agent Notifications

2014-11-18 Thread Gerald Young

Notes attached to tickets will notify the owner of the ticket if locked.

On Tue, Nov 18, 2014 at 11:30 AM, Marco Borsani 
wrote:

>  Hi all
>
>
>
> I am newbie in OTRS, I don’t find a solution to send an email to the queue
> agents when one of them add a note to a ticket.
>
> I supposed “Agent Notifications” should do this, but nothing arrive.
>
>
>
> How can I do it ?
>
>
>
> Regards
>
>
>
>
>
> *Marco Borsani*
>
> Technical Delivery Manager
>
> Datacenter Division
>
> *L.S. Advanced Software Srl*
>
> [image: marchio-LS_piccolo]   [image: logo_hakatech_2]
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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Re: [otrs] Notification to customer on move event

Re: [otrs] OTRS Appliance Errors

[otrs] OTRS email to root user

[otrs] OTRS: Agent Notifications

Re: [otrs] OTRS: Agent Notifications

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