Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

2014-10-10 Thread LQ Marshall 
 

From: otrs-boun...@otrs.org On Behalf Of Raul Libório
Sent: Thursday, October 09, 2014 5:12 PM
Subject: [otrs] Authentication failed for customers - Windows 2012 R2 AD
LDAP

 

I have an Active Directory installed on Windows Server 2012 R2. The OTRS can
view all users, however, when I try to authenticate, displays error like
username or password is incorrect. 

Does anyone have any tips on how to solve? 

 

Not sure if this is on point but I seem to recall there are security
settings w/i AD LDAP which will return all authenication requests as failed
by default (no certain about this statement it was a while ago!?). I do
remember retreiving the denial code and which provided a more specific error
and then just followed the bouncing ball. It was a "well known" microsoft
issue.

gl,

 

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Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

2014-10-10 Thread Alvaro Cordero 
Did you verify what are you using to authenticate as uuid, email,
SAMAccountname, other, that affects too. Also, are you having issues
authenticating agents or customers?

Regards

2014-10-09 15:11 GMT-06:00 Raul Libório :

> Hello
>
> I have an Active Directory installed on Windows Server 2012 R2. The OTRS
> can view all users, however, when I try to authenticate, displays error
> like username or password is incorrect.
> Does anyone have any tips on how to solve?
>
> Thanks
>
> Raul Libório
> http://rauhmaru.blogspot.com/
> openSUSE Member | Linux User #581
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 
___
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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[otrs] how to limit the number of ticket for a customer

2014-10-10 Thread Marco Borsani 
Hi all

I'd like to set a maximum number of ticket that a customer can open.
Different customers with different limits

Is it possible?

regards

Marco Borsani
Technical Delivery Manager
Datacenter Division
L.S. Advanced Software Srl
Via San Vincenzo, 2
16121 Genova
Italy
Phone +39 010 5701262
Mobile +39 392 9744324
Fax  +39 010 591883
Email marco.bors...@lsweb.it
Web www.lsweb.it ; www.hakatech.it

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Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

2014-10-10 Thread Raul Libório 
Marshall,
Yes, I have also read something about that but I can not remember that was
related. I'm looking to find these parameters, if a problem of AD.

Alvaro, my problem is with customers. I'm using the sAMAccountName for
authentication, as the mapping done in Config.pm

Thanks!

Raul Libório
http://rauhmaru.blogspot.com/
openSUSE Member | Linux User #581

On Fri, Oct 10, 2014 at 12:18 PM, Alvaro Cordero 
wrote:

> Did you verify what are you using to authenticate as uuid, email,
> SAMAccountname, other, that affects too. Also, are you having issues
> authenticating agents or customers?
>
> Regards
>
> 2014-10-09 15:11 GMT-06:00 Raul Libório :
>
>> Hello
>>
>> I have an Active Directory installed on Windows Server 2012 R2. The OTRS
>> can view all users, however, when I try to authenticate, displays error
>> like username or password is incorrect.
>> Does anyone have any tips on how to solve?
>>
>> Thanks
>>
>> Raul Libório
>> http://rauhmaru.blogspot.com/
>> openSUSE Member | Linux User #581
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
>
> --
> ___
> Alvaro Cordero Retana
> Consultor de Tecnologias
> Gridshield Monitoreo de Redes e
> Infraestructura.
> 2258-5757 ext 123
> alv...@gridshield.net
> www.gridshield.net
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

2014-10-10 Thread LQ Marshall 
Raul - sounds like packet capture time…

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Raul
Libório
Sent: Friday, October 10, 2014 1:59 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD
LDAP

 

Marshall,

Yes, I have also read something about that but I can not remember that was
related. I'm looking to find these parameters, if a problem of AD.

 

Alvaro, my problem is with customers. I'm using the sAMAccountName for
authentication, as the mapping done in Config.pm


Thanks!




Raul Libório
http://rauhmaru.blogspot.com/
openSUSE Member | Linux User #581

 

On Fri, Oct 10, 2014 at 12:18 PM, Alvaro Cordero 
wrote:

Did you verify what are you using to authenticate as uuid, email,
SAMAccountname, other, that affects too. Also, are you having issues
authenticating agents or customers?


Regards

 

2014-10-09 15:11 GMT-06:00 Raul Libório :

Hello

 

I have an Active Directory installed on Windows Server 2012 R2. The OTRS can
view all users, however, when I try to authenticate, displays error like
username or password is incorrect. 

Does anyone have any tips on how to solve? 

 

Thanks




Raul Libório
http://rauhmaru.blogspot.com/
openSUSE Member | Linux User #581

 

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-- 
___
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net 


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Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

2014-10-10 Thread Dillon, Patrick J 
Hello all,

We had a very similar issue trying to authenticate Customer accounts against 
LDAP provided by Windows 2012 R2.   We finally tracked down a solution (worked 
for us, your results may vary) by modifying the lookup code that checks to see 
if a user account is enabled.

A code snippet from our Config.pm file appears below.   My understanding is 
that since Win2008 the 'enabled' value is no longer stored as a discreet value, 
but is instead contained in a hash that combines the results of the state of 
many user account attributes.  I don't have a deep knowledge of this, but 
hopefully this can serve as a starting point for further investigation.

Code snippet to test for 'enabled' state on user account:

   # in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => 
'(objectclass=user)'
$Self->{'AuthModule::LDAP::AlwaysFilter'} = 
'(&(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))';


Thanks,

Pat


From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of LQ 
Marshall
Sent: Friday, October 10, 2014 1:02 PM
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD 
LDAP
Importance: Low

Raul - sounds like packet capture time...

From: otrs-boun...@otrs.org 
[mailto:otrs-boun...@otrs.org] On Behalf Of Raul Libório
Sent: Friday, October 10, 2014 1:59 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD 
LDAP

Marshall,
Yes, I have also read something about that but I can not remember that was 
related. I'm looking to find these parameters, if a problem of AD.

Alvaro, my problem is with customers. I'm using the sAMAccountName for 
authentication, as the mapping done in Config.pm

Thanks!

Raul Libório
http://rauhmaru.blogspot.com/
openSUSE Member | Linux User #581

On Fri, Oct 10, 2014 at 12:18 PM, Alvaro Cordero 
mailto:alv...@gridshield.net>> wrote:
Did you verify what are you using to authenticate as uuid, email, 
SAMAccountname, other, that affects too. Also, are you having issues 
authenticating agents or customers?

Regards

2014-10-09 15:11 GMT-06:00 Raul Libório 
mailto:rauhm...@gmail.com>>:
Hello

I have an Active Directory installed on Windows Server 2012 R2. The OTRS can 
view all users, however, when I try to authenticate, displays error like 
username or password is incorrect.
Does anyone have any tips on how to solve?

Thanks

Raul Libório
http://rauhmaru.blogspot.com/
openSUSE Member | Linux User #581

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--
___
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net

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Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD LDAP

2014-10-10 Thread Alvaro Cordero 
Raul, if customer is the issue, you need to ensure you have configured AD
also in sysconfig, look for Auth variable and there you should have the
same settings as in Config.pm otherwise you need to add customers into data
base.,

Frontend::Customer::Auth

Regards



2014-10-10 11:59 GMT-06:00 Raul Libório :

> Marshall,
> Yes, I have also read something about that but I can not remember that was
> related. I'm looking to find these parameters, if a problem of AD.
>
> Alvaro, my problem is with customers. I'm using the sAMAccountName for
> authentication, as the mapping done in Config.pm
>
> Thanks!
>
> Raul Libório
> http://rauhmaru.blogspot.com/
> openSUSE Member | Linux User #581
>
> On Fri, Oct 10, 2014 at 12:18 PM, Alvaro Cordero 
> wrote:
>
>> Did you verify what are you using to authenticate as uuid, email,
>> SAMAccountname, other, that affects too. Also, are you having issues
>> authenticating agents or customers?
>>
>> Regards
>>
>> 2014-10-09 15:11 GMT-06:00 Raul Libório :
>>
>>> Hello
>>>
>>> I have an Active Directory installed on Windows Server 2012 R2. The OTRS
>>> can view all users, however, when I try to authenticate, displays error
>>> like username or password is incorrect.
>>> Does anyone have any tips on how to solve?
>>>
>>> Thanks
>>>
>>> Raul Libório
>>> http://rauhmaru.blogspot.com/
>>> openSUSE Member | Linux User #581
>>>
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>
>>
>>
>> --
>> ___
>> Alvaro Cordero Retana
>> Consultor de Tecnologias
>> Gridshield Monitoreo de Redes e
>> Infraestructura.
>> 2258-5757 ext 123
>> alv...@gridshield.net
>> www.gridshield.net
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>



-- 
___
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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