Re: [otrs] Allowing agents to always select a customer code
> - Same question about services. I want the agents to be able to select all > the > services. > > First set Ticket::Service::Default::UnknownCustomer to YES http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3ATicket;SysConfigGroup=Ticket and edit default service: http://your.otrs.host/otrs/index.pl?Action=AdminCustomerUserService I hope this will help you. -N - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC
Hi Julius, You can try this: http://opar.perl-services.de/dist/TemplateX-5.0.0 I hope will be help. -Never 2016-08-03 18:57 GMT+08:00 Julius Haake : > Dear List, > I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we > need to send standardized E-Mails very often, submitting some data. > I used the youtube vid from https://www.youtube.com/watch?v=1B8mZ9Ku_bA > > Creating the button for the template in "AgentTicketEmail.tt" and filling > in the fields for Subject, Body, etc. is trivial, I am looking for a > solution to prefill the fields for customer, CC and BCC. > > Does any1 know a way? Sniffing through source code, I already tried the > obvious names like "ToCustomer", etc. > > My "code": > # example template form for customizations > enctype="multipart/form-data" id="Template1"> > > > # > # > > > > > > > > It works fine, except for the Customer and CC-Fields :/ > > Any help is highly appreciated! > > BR > Julius > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC
Dear Julius, In here: http://localhost/otrs/index.pl?Action=AdminTemplate Enjoy. -Never 2016-08-03 20:10 GMT+08:00 Julius Haake : > Dear Never, thank you for the good hint, I just installed the template > (without errors) - unfortunately it is not showing up in the admin menu :/ > I did a refresh of my configuration though. > > BR Julius > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
Re: [otrs] Reply on Archived ticket
Hi, Set "Follow up Option" as "New Ticket" in your Queue. -Never Min 2016-09-28 21:59 GMT+08:00 Dion van Adrichem : > Hello, > > I have an automatic task which Archives closed tickets after 3months. At > the same time these tickets are placed to an Archive-queue to further limit > access to these old tickets. > > The queue is setup to discard replies, and the client receives the > discarded message correctly. So that Archived tickets stay archived. > > We notice that clients don't really read the discard message and never > send the follow-up in as new ticket. > > This leads to the wish to automatically create a new ticket for a reply to > an archived ticket. > > Can this be done? Maybe using the Postmaster Filters? > What would be the best approach? > > Thanks in advance for your insight! > > Regards, > Dion > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
Re: [otrs] About changing the default installation directory on SLE12
Hi Guangzhong, fix this file: /opt/otrs/script/apache2-perl-startup.pl -Never 2016-12-29 17:30 GMT+08:00 Yang Guangzhong : > Hi everyone, > > To follow the installation instruction, the default installaton directory is > /opt/otrs/.. > > Now I want to put the default directory to /srv/www/otrs... on SLE12, but it > does not work and shows: > > Server error! > > The server encountered an internal error and was unable to complete your > request. > > Error message: > End of script output before headers: installer.pl > > If you think this is a server error, please contact the webmaster. > > Error 500 > > 192.168.1.244 > Apache/2.4.10 (Linux/SUSE) > > I edit apache2-httpd.include.conf and replace the path /opt/ by /srv/www/, > it also does not work. > > Please could anyone tell me how I should do if I want to change the default > installation directory. > > Thanks, > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
Re: [otrs] OTRS 5 migration from MySQL to PostgreSQL
Hi, please see this link: https://doc.otrs.com/doc/manual/admin/5.0/en/html/installation-on-windows.html -Never Edson Richter 于2019年2月20日周三 上午6:13写道： > Our company uses PostgreSQL as standard database for everything (that > needs one 😉 ). > > So, our OTRS 5 system is the last one based on MySQL. Since we are facing > some OS update issues, we decided it is time to move. > > I would like to know if there is a easy way to migrate data: for instance, > can I bakcup (using otrs backup/restore scripts) on MySQL and restore on > PostgreSQL? > > Or can you point me the tables that are more critical? > > I’ve tried to migrate using pgLoader (it is a breeze), but some contente > show strange caracters after migration. > > > > I’ll appreciate your guidance or share your experience! > > > > > > > > Atenciosamente, > > > > Edson Richter > > > > > > > > Soli Deo Gloria > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
Re: [otrs] RES: OTRS 5 migration from MySQL to PostgreSQL
> > Also, would be nice to add a suggestion for large installations to put all > attachments on filesystem first > nice, thank you for your share -Never Edson Richter 于2019年2月21日周四 上午11:01写道： > Thank you very much. It is wonderful how easy this script made my day. > > The only think I’ll point is that documentation is far behind the PDF that > you have access through the web interface. > > Also, would be nice to add a suggestion for large installations to put all > attachments on filesystem first – a “dry-run” will just die with 19Gb of > attachments in mysql database (and I suspect that a migration also will > die). > > > > > > Atenciosamente, > > > > Edson Richter > > > > > > > > Soli Deo Gloria > > > > *De:* otrs *Em nome de * Never Min > *Enviada em:* quarta-feira, 20 de fevereiro de 2019 07:08 > *Para:* User questions and discussions about OTRS. > *Assunto:* Re: [otrs] OTRS 5 migration from MySQL to PostgreSQL > > > > Hi, > > > > please see this link: > > > https://doc.otrs.com/doc/manual/admin/5.0/en/html/installation-on-windows.html > <https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdoc.otrs.com%2Fdoc%2Fmanual%2Fadmin%2F5.0%2Fen%2Fhtml%2Finstallation-on-windows.html&data=02%7C01%7C%7C9f4651e2b11245dbc6d708d6971b5908%7C84df9e7fe9f640afb435%7C1%7C0%7C636862541051950398&sdata=GwZqUKW8SiqUu0B%2FXf%2FPc6he96weOVQFi9owensGySI%3D&reserved=0> > > > > > > -Never > > > > > > Edson Richter 于2019年2月20日周三 上午6:13写道： > > Our company uses PostgreSQL as standard database for everything (that > needs one 😉 ). > > So, our OTRS 5 system is the last one based on MySQL. Since we are facing > some OS update issues, we decided it is time to move. > > I would like to know if there is a easy way to migrate data: for instance, > can I bakcup (using otrs backup/restore scripts) on MySQL and restore on > PostgreSQL? > > Or can you point me the tables that are more critical? > > I’ve tried to migrate using pgLoader (it is a breeze), but some contente > show strange caracters after migration. > > > > I’ll appreciate your guidance or share your experience! > > > > > > > > Atenciosamente, > > > > Edson Richter > > > > > > > > Soli Deo Gloria > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > <https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fotrs.org%2F&data=02%7C01%7C%7C9f4651e2b11245dbc6d708d6971b5908%7C84df9e7fe9f640afb435%7C1%7C0%7C636862541051960409&sdata=S0Zrt%2FAyYYYuafAz8%2BX769GK4S0wNu7r%2BPPjGo7XNAQ%3D&reserved=0> > Archive: http://lists.otrs.org/pipermail/otrs > <https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.otrs.org%2Fpipermail%2Fotrs&data=02%7C01%7C%7C9f4651e2b11245dbc6d708d6971b5908%7C84df9e7fe9f640afb435%7C1%7C0%7C636862541051970414&sdata=fBG6R%2Fmcxa%2F09sYxkWlqZk%2FVzdzteCL2PRr9poR%2F7c4%3D&reserved=0> > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > <https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.otrs.org%2Fmailman%2Flistinfo%2Fotrs&data=02%7C01%7C%7C9f4651e2b11245dbc6d708d6971b5908%7C84df9e7fe9f640afb435%7C1%7C0%7C636862541051980426&sdata=ksnwWDOlr0Bj2h3IyAyWoXnpxW%2BHsI6vIueip4VXYFQ%3D&reserved=0> > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
