[otrs] Allowing agents to always select a customer code
Hi, I'm in the process of customizing an OTRS 5 installation. When creating a new ticket, the customer code is grayed out, unless you select an already created customer. I would like to allow the Agent to be able to select the customer code, even if the customer doesn't exist. We don't know in advance who is going to contact us from an organization so the customer is usually the email, and the customer code is the company name. We do have a list of customer code. - How do I allow the agents to always be able to select the customer code? - Same question about services. I want the agents to be able to select all the services. I think this can do this with ACL's? Anyone who has done this? Regards, Benedict - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
[otrs] Error After Upgrade
Dear All, After an upgrade from: OTRS+ITSM 5.0.8to OTRS+ITSM 5.0.10 (KIXCore 5.0.2); (KIX4OTRS 8.0.2)to(KIXCore 5.0.4); (KIX4OTRS 8.0.8) We have the error below (from Recent Log Entries): Time: Mon Jul 11 14:10:08 2016 Facility: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-43 Message: There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Can't use an undefined value as a HASH reference at /opt/otrs/KIX4OTRS/Kernel/System/CustomerCompany.pm line 64. Regards, Placide Lysias NJAMI - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
[otrs] Rappel : Error After Upgrade
Placide Lysias NJAMI souhaite rappeler le message « Error After Upgrade ». - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
Re: [otrs] Allowing agents to always select a customer code
> - Same question about services. I want the agents to be able to select all > the > services. > > First set Ticket::Service::Default::UnknownCustomer to YES http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3ATicket;SysConfigGroup=Ticket and edit default service: http://your.otrs.host/otrs/index.pl?Action=AdminCustomerUserService I hope this will help you. -N - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
Re: [otrs] Allowing agents to always select a customer code
Hi To facilitate all services available to agents, you have two methods 1. If agent is also defined as a customer, then use "customer user <--> services" section in admin panel and assign services to agent/customer2. Alternatively, make required services as Default Services using "Edit Default Services" link in "customer user <--> services" section Best Regards, Sujeeva Tissaarachchi From: Never Min To: User questions and discussions about OTRS. Cc: User questions and discussions about OTRS. Sent: Tuesday, 12 July 2016, 9:05 Subject: Re: [otrs] Allowing agents to always select a customer code - Same question about services. I want the agents to be able to select all the services. First set Ticket::Service::Default::UnknownCustomer to YES http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Core%3A%3ATicket;SysConfigGroup=Ticket and edit default service: http://your.otrs.host/otrs/index.pl?Action=AdminCustomerUserService I hope this will help you. -N - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
