Re: KX-T: When the smoke
Harry from Select I've never worked a a td500 but for the acd group I built on a td1232 I used a single line for the over flow ext.. then forwarded the ext to vm. All the incoming calls went to trunk service and all the forwarded calls went to port service. In the port service I set up custom greetings giving the caller the option to leave a message for that particular group or going back into the acd group. The key was setting up inbound callers going to trunk service. There you can set up whatever custom menus you need for trunk service. The port service custom greetings can be used for your acd. I had 1 acd group so I used all 4 ports. You could split up the port services on the vm for multiple acd groups. I hope this stuff helps out. Harry from Selectel wrote: Okay ya'll Gotta stumper for you Gotta TD500 VM2,with a tvs300r.2 in front answering calls and distributing to 3 ucd groups each with their own OGM IF in one group everyone logs out shouldn't the call overflow setting kick in during the day ? Whats the trick into trying to get the call to spill into a voicemail box?any thoughts or ideas would greatly be appreciated Thank You, Harry S. _ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
Re: KX-T: FW: TVS50 & KXT123211D
I think that voice works is an nt based platform with voice recognition software. The company is in Irvine Ca.. They use voice recognition in place of touch tone commands. It has some really neat outbound calling features while listening to messages. Its not a cheap vm system. Don Ritchie wrote: I just took in "trade" a kxtd 1232 with a VoiceWorks 16 voice mail / auto attendant. Does anyone know ANYTHING about this voice mail ??? Thanks Don Ritchie Century Communications _ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
Re: KX-T: FW: TVS50 & KXT123211D
At 07:43 AM 9/21/2003 -0700, Ross Lindahl wrote: >I think that voice works is an nt based platform with voice recognition >software. The company is in Irvine Ca.. They use voice recognition in >place of touch tone commands. It has some really neat outbound calling >features while listening to messages. Its not a cheap vm system. Actually, price being relative, Voiceworks 16 is a product of ESI of Texas. http://www.esi-estech.com/standalones.html gets you to the description of the VM and Call Accounting systems that they make. Don, I have an old Installation/Programming manual for Voiceworks Feature Set II. The box doesn't look like the one on the website, but maybe the installation and programming would be similar. Carl > >Don Ritchie wrote: > >> >> I just took in "trade" a kxtd 1232 with a VoiceWorks 16 voice mail / >> auto attendant. >> >> Does anyone know ANYTHING about this voice mail ??? >> >> Thanks >> >> Don Ritchie >> >> Century Communications >> >> >> >> >> >> >> _ >> KX-T Mailing list --- http://kxthelp.com/ >> Subscription changes: http://kxthelp.com/mailman/listinfo/kxt >> > > > >_ >KX-T Mailing list --- http://kxthelp.com/ >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > _ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
Re: KX-T: FW: TVS50 & KXT123211D
You are right, my apologies to all Carl Navarro wrote: At 07:43 AM 9/21/2003 -0700, Ross Lindahl wrote: I think that voice works is an nt based platform with voice recognition software. The company is in Irvine Ca.. They use voice recognition in place of touch tone commands. It has some really neat outbound calling features while listening to messages. Its not a cheap vm system. Actually, price being relative, Voiceworks 16 is a product of ESI of Texas. http://www.esi-estech.com/standalones.html gets you to the description of the VM and Call Accounting systems that they make. Don, I have an old Installation/Programming manual for Voiceworks Feature Set II. The box doesn't look like the one on the website, but maybe the installation and programming would be similar. Carl Don Ritchie wrote: I just took in "trade" a kxtd 1232 with a VoiceWorks 16 voice mail / auto attendant. Does anyone know ANYTHING about this voice mail ??? Thanks Don Ritchie Century Communications _ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt _ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt multipart/alternative text/plain (text body -- kept) text/html _ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
