I've never worked a a td500 but for the acd group I built on a td1232 I used a single line for the over flow ext.. then forwarded the ext to vm. All the incoming calls went to trunk service and all the forwarded calls went to port service. In the port service I set up custom greetings giving the caller the option to leave a message for that particular group or going back into the acd group. The key was setting up inbound callers going to trunk service. There you can set up whatever custom menus you need for trunk service. The port service custom greetings can be used for your acd. I had 1 acd group so I used all 4 ports. You could split up the port services on the vm for multiple acd groups. I hope this stuff helps out.
Harry from Selectel wrote:
Okay ya'll Gotta stumper for you Gotta TD500 VM2,with a tvs300r.2 in front answering calls and distributing to 3 ucd groups each with their own OGM IF in one group everyone logs out shouldn't the call overflow setting kick in during the day ? Whats the trick into trying to get the call to spill into a voicemail box?........any thoughts or ideas would greatly be appreciated
Thank You, Harry S.
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