Title: Technical Support
BPO FrontLine
Business Process Outsourcing and Call Center Solutions
High Tech, Consumer Electronics, Health Care, Insurance,
Travel, Telco and Financial Services Specialist
http://www.bpofrontline.com/
The
Origin And Need For Outsourcing
"You can
satisfy some of your clients all the time and all of your clients some of the
time, but never all the clients, all the time (except of course if you
outsource.'' -
Anonymous
The concept of outsourcing has gained far more prominence in today's world due
to increasing competition, and companies searching for different ways to reduce
cost. The traditional view was that more the aspects of the value chain that
lie within your control, the better the advantage you had in the final market.
For example, if you owned a fleet of tankers and you wished to increase your
profits and presence in the world market, traditional strategies of backward
integration (investing in the drilling and exploring of oil) and forward
integration (setting up outlets to sell to final customers, purchasing/ leasing
trucks to deliver this oil to clients, etc.)
Gradually, however,
companies noticed that this logic did not necessarily hold true. There are
certain competencies involved in getting into a new aspect of business that
many simply did not have. It wasn't a matter of inefficiency on their part; it
was quite simply the fact that even psychologically, a specialist is always
preferred to a generalist. As Al Ries & Jack Trout put it, "Who would
you go to if you had a heart attack? A general physician or a cardiologist?
Why would it be any
different in the field of business?
Companies
thus decided to focus on their core competencies and outsource everything else.
By outsourcing they allow people with specialized knowledge in their field of
expertise to do what they are best at. Outsourcing, thus allows a company to
focus on the main task at hand. At the same time, by handing over their other
responsibilities to professionals they can ensure that the best possible care
is being taken and an extremely effective set of services are being provided.
Reduce
costs by 30%
-- In The Spotlight... According to a research report published by the InterUnity Group, the Outsourcing
Market would grow 20 percent, from USD 46.3 billion to USD 55.5 billion in the
next two years.
A total of USD 7.8 billion would be shifted Off-Shore increasing the
Off-Shore total to USD 21.7 billion in 2005. Enterprises would shift USD 930
million of this growth to wholly owned off-shore subsidiaries.
As the global BPO market is estimated to grow from USD 127 billion in
2001 to USD 234 billion in 2005 and USD 310 billion in 2008.
BPO
FrontLine Service Offerings
Technical Support
The ability to successfully
deliver highly available and reliable technical support is a major contributor
in retaining customers for many of today's companies that deliver
technology-enabled products and services. The goal of our technical support
teams is to not only provide assistance to customers experiencing technical
difficulties, but to increase the use and comfort with our clients' products
and services. Our tailored technical support services solve our clients'
customer care challenges while delivering expert customer care to their
customers.
Our state-of-the-art support
centers integrate the latest CRM technologies and processes to deliver industry
leading technical support expertise to our clients' customers. Through our
proven training methodologies, we maintain our position on the forefront of
technological change throughout our global support staffensuring that our
technical experts can use and support multi-platform, leading technologies with
personalized care.
The scope of our technical support services include:
Installation Support
Up & Running Support
Troubleshooting
Usage Support ('How To')
For more information, please
contact
us or, if you're in the U.S., call 1-408-517-4213
Customer Services
In an environment
where retaining customers is a key to success, the ability to deliver timely,
quality customer care is a crucial factor. The changing dynamics of our digital
economy make it even more important to provide tailored service to your
customers. Under your guidance and input, BPO FRONTLINE can rapidly deploy a
scalable suite of multi-lingual services to meet your customers' unique
needslocally or around the world.
BPO FRONTLINE' Customer
Services provide our clients with the expertise, technology, and quality that
can only come from an expert provider of customer management solutions. Our perfected
CRM methodologies apply our proven processes to all aspects of operations,
people, and technology, building a platform of services that can retain the
best quality levels through rapid changes in business and technology.
Order Status
Account
