Outsourcing Trends in 2004

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Title: OUTSOURCING

BPO FrontLine Business Process Outsourcing and Call Center Solutions Specialist     Reduce costs by 30% OUTSOURCING   What is outsourcing? Outsourcing is a powerful business model which Transfers the responsibility of one or more of the company's functions to an efficient and reliable source Allows the company to focus on its core competency Reduces capital investment Reduces requirement of manpower Helps in business expansion For More Information about Outsourcing mailto:[EMAIL PROTECTED] Why outsource? Key reasons why you should outsource certain business processes: Focus on core competency Facilitate seamless support of multiple programs and growing requirements in a scalable and modular environment Increase cost effectiveness and efficiency (better value for money) Ensure higher quality service delivery to all customers Increase savings and shareholder value Minimize overheads, free up resources Help establish a strong brand equity For More Information about Outsourcing mailto:[EMAIL PROTECTED] What to outsource? Back Office Operations Finance Transaction processing Credit/Debit card services Check processing Collections Accounting HR Process Management Payroll processing Insurance, Healthcare and Legal Data Conversion Legal Transcription Medical Transcription Billing & Collections Transaction & Re-insurance accounting Claims processing Annuities processing Benefit administration For More Information about Outsourcing mailto:[EMAIL PROTECTED]   Customer Support: E-mail management General customer service inquiries and resolution Website support Technical helpdesk Voice support Hardware and Software Technical Support Billing and collections Technical helpdesk General customer service inquiries and resolution Service orders Surveys Telesales The BPO FrontLine Advantage 100% client retention Financial and organizational stability US experienced management team Robust infrastructure Scalability of resources Exceeded all service level agreements Our extensive training programs address key requirements and enable our team to exceed customer expectations. Our onsite US trainer provides an in-depth understanding of the US markets and products, along with a thorough 'Americanization' training which includes understanding American culture, history, geography, common American phrases and business writing. Evaluation is done internally and by the client on qualitative and quantitative performance. Our in-house quality team tracks all client SLAs, performs quality checks for every type of transaction, conducts regular QA workshops, prepares job aids and calibrates all processes with the client on a weekly basis. We have exceeded all SLA requirements to date. To sustain this competitive advantage, we have developed innovative tools that enable us to leverage our expertise across projects. These tools also allow us to deliver our services efficiently.   For More Information about Outsourcing mailto:[EMAIL PROTECTED]   Thanks,   David "Doc" Stephens Vice President Sales and Marketing BPO FrontLine, Inc. Cell 925-202-4778 Office 408-517-4213 Fax 408-446-0771 [EMAIL PROTECTED]   If this email reached you in error, please click here to remove. If this link is not working, please reply to this email with "Remove" in the subject line.