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BPO FrontLine Business Process Outsourcing and Call Center Solutions High Tech, Consumer Electronics, Health Care, Insurance, Travel, Telco and Financial Services Specialist
The
Origin And Need For Outsourcing "You can
satisfy some of your clients all the time and all of your clients some of the
time, but never all the clients, all the time (except of course if you
outsource.'' -
Anonymous Gradually, however, companies noticed that this logic did not necessarily hold true. There are certain competencies involved in getting into a new aspect of business that many simply did not have. It wasn't a matter of inefficiency on their part; it was quite simply the fact that even psychologically, a specialist is always preferred to a generalist. As Al Ries & Jack Trout put it, "Who would you go to if you had a heart attack? A general physician or a cardiologist? Why would it be any different in the field of business? Companies thus decided to focus on their core competencies and outsource everything else. By outsourcing they allow people with specialized knowledge in their field of expertise to do what they are best at. Outsourcing, thus allows a company to focus on the main task at hand. At the same time, by handing over their other responsibilities to professionals they can ensure that the best possible care is being taken and an extremely effective set of services are being provided. Reduce costs by 30% -- In The Spotlight... According to a research report published by the InterUnity Group, the Outsourcing
Market would grow 20 percent, from USD 46.3 billion to USD 55.5 billion in the
next two years. A total of USD 7.8 billion would be shifted Off-Shore increasing the
Off-Shore total to USD 21.7 billion in 2005. Enterprises would shift USD 930
million of this growth to wholly owned off-shore subsidiaries. As the global BPO market is estimated to grow from USD 127 billion in
2001 to USD 234 billion in 2005 and USD 310 billion in 2008. BPO
FrontLine Service Offerings Technical Support The ability to successfully deliver highly available and reliable technical support is a major contributor in retaining customers for many of today's companies that deliver technology-enabled products and services. The goal of our technical support teams is to not only provide assistance to customers experiencing technical difficulties, but to increase the use and comfort with our clients' products and services. Our tailored technical support services solve our clients' customer care challenges while delivering expert customer care to their customers. Our state-of-the-art support
centers integrate the latest CRM technologies and processes to deliver industry
leading technical support expertise to our clients' customers. Through our
proven training methodologies, we maintain our position on the forefront of
technological change throughout our global support staff–ensuring that our
technical experts can use and support multi-platform, leading technologies with
personalized care.
For more information, please contact us or, if you're in the U.S., call 1-408-517-4213 Customer Services BPO FRONTLINE' Customer Services provide our clients with the expertise, technology, and quality that can only come from an expert provider of customer management solutions. Our perfected CRM methodologies apply our proven processes to all aspects of operations, people, and technology, building a platform of services that can retain the best quality levels through rapid changes in business and technology.
For more information, please contact us or, if you're in the U.S., call 1-408-517-4213 IT Help Desk Service BPO FRONTLINE provides an integrated end-user support and helpdesk offering. Combining the immediacy of desk-side support with highly trained and affordable remote or onsite helpdesk professionals, provides the best of both worlds to your internal customers. Whether you need skilled IT personnel to enhance your existing staff or a managed outsourced solution, we have the quality systems and processes to meet virtually any need. Our Help Desk approach provides centralized information and support management services that solve system problems, IT operational issues, maintain policies, and track usage.
For more information, please contact us or, if you're in the U.S., call 1-408-517-4213 Corporate Help Desk Our methodology is not limited to information technology support. We are able to leverage all of the systems and best practices that we use for Customer Care and IT helpdesk outsourcing to provide, non-technical corporate helpdesk functions such as general information, employee care, corporate directory assistance, facilities and equipment management, and travel assistance. The benefit to our customers is the consolidation of these functions into an efficient solution, providing quality support across multiple geographies in a cost effective manner.
For more information, please contact us or, if you're in the U.S., call 1-408-517-4213 The
BPO FRONTLINE Approach
BPO
FRONTLINE is a trusted advisor for business process outsourcing for leading
companies throughout the world. We combine industry and business-process
experience with our proven operational expertise, to implement and manage
programs, which are tailored to each client's particular requirements. While
our roots are in customer care and technical support, BPO FRONTLINE also
provides Sales, Inbound/Outbound Telemarketing, and back-office outsourcing
programs. Indeed,
we have been able to help clients outsource processes that just a few years
ago, were considered too professional or complicated to entrust with a vendor.
>From travel reservations, annuities/stock information, and mortgage
origination, to data/voice network support, troubleshooting, and broadband
provisioning, BPO FRONTLINE has consistently redefined the benefits and
advantages of business process outsourcing. Technology Communications
The
telecommunications sector faces a market that is demanding new service
offerings and a premium customer contact experience. Businesses want to
interact with their telecommunications partners in more meaningful ways. This
is a challenging combination of requirements when one of your goals is cost
containment. In order to meet this rapidly evolving, and increasingly demanding
marketplace, telecommunications providers have to change from a "one size
fits all" paradigm, to delivering highly customized services. Long-term
relationships, anchored by service and quality differentiators, need to be
fostered. The market requires that new technologies and services are deployed
quickly and that availability is ubiquitous. BPO FRONTLINE is working with the
largest telecommunications companies, supporting virtually every aspect of
customer-facing, provisioning, and back office processes. Financial
Services BPO
FRONTLINE is helping financial services companies get the most out of their
cross-line of business initiatives through our unique global outsourcing
solution - and doing this via low-cost and low risk methods. Consumer
Electronics & Retail As
consumer goods manufacturers take on the challenges and opportunities that the
global market place brings, the role that customer care plays in their ultimate
success and profitability becomes central. Further driving the need to the
highest quality global customer care, is the relentless pace at which new kinds
of consumer goods, especially consumer electronics and appliances, are brought
to market. The problem is that the global marketplace means that every consumer
goods manufacturer and reseller, already operating on thinning margins due to
fierce competition and competing sales channels) needs to focus on service
quality-- right at the moment when capital investment and variable costs have
to be contained. BPO FRONTLINE is helping the leading consumer goods and
retailers to meet these challenges head on while strengthening each company's
global offerings, as affordably as possible. For more information, please contact us or, if you're in the U.S., call 1-408-517-4213 Thanks, David "Doc" Stephens Vice President Sales and Marketing BPO FrontLine, Inc. 12280 Saratoga-Sunnyvale Rd. Suite
105 Saratoga, CA 95070 Cell 925-202-4778 Office 408-517-4213 Fax 408-446-0771 [EMAIL PROTECTED] If this email reached you in error, please click here to remove. If this link is not working, please reply to this email
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Title: Technical Support
