I looked at PagerDuty a few months ago but never had a real need to implement it. It should handle #1. In SA you can set multiple alerts based on the number of down events, that would handle the "time limit" portion but not the "no response".
#2 is tough. The trick really is getting the email or SMS into something SA, or other tools, can use like SNMP, syslog, eventlogs, etc. It could be scripted in Linux without too much difficulty but in Windows I don't know. If you get the email content to SA via syslog or snmp trap then it can act on it like any other input. Would a web page be workable? The syslog or snmp trap could be scripted in the page to send to SA and then it would take action. In my last job we used Openview and Alarmpoint to handle both of these scenarios, worked very well but very expensive. One item to consider is the repsonses need to be EXACT for it to work. The commercial tools typically give stock response options, Acknowledge, close, run action, etc. -Kevin On Tue, Apr 12, 2011 at 3:45 PM, David Bruck <[email protected] (mailto:[email protected])> wrote: 1. Anyone know if there is any add-in software or ways to do escalation of paging/texting? Example: server goes down, it sends out a page to a primary admin. That primary admin does not respond back or get the server up in a time limit, the servers alive will send a new page out to an alternate contact (like escalation) and keep sending up a chain of command until the server is brought up (each having a time limit between escalations) 2. Any way for servers alive to take action based on some snmp event or email alert - server goes down, servers alive sends out an email to a primary admin, primary admin replies to the email and somehow servers alive does an action based on that email response - like stops sending pages or puts the server in maintenance mode Thanks - Dave To unsubscribe send a message with UNSUBSCRIBE in the subject line to [email protected] (mailto:[email protected]) If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list. To unsubscribe send a message with UNSUBSCRIBE in the subject line to [email protected] If you use auto-responders (like out-of-the-office messages), make sure that they are not sent to the list nor to individual members. Doing so will cause you to be automatically removed from the list.
