On Wed, Jul 13, 2016 at 12:03 AM, Kenneth Marshall <k...@rice.edu> wrote:
> On Tue, Jul 12, 2016 at 11:06:44PM +0530, Nilesh wrote: > > ... > > > > > Does the default RT strip that off? Because I'm not seeing in one > recent > > > > > duplicate created in the manner I described. > > > > > > > > > Ah it's hidden inside 'show full headers'. This is interesting. Is > there > > > > some documentation about this header? > > > Hi, > > > > > > You can look at the RFC's, but that was the header that provided the > most > > > value in reducing duplicate tickets. > > > > > > Regards, > > > Ken > > > > As this discussion is going on a few duplicate tickets were created in > the > > system and this definitely looks like a good way to solve it. Did you use > > ExtractCustomFields module to get this done? > > > > I'm thinking of doing it like this: > > Run ExtractCustomFields on every correspond to get the Message ID out of > the > > headers. Then I can search through this field probably using a > customized rt- > > mailgate. Does that sound good? I don't think there's a way using scrips > because > > by the time scrip executes ticket is already created (unless something is > > possible in the "On transaction" condition). > > > > Hi Nilesh, > > I have attached my current version of > ./local/lib/RT/Interface/Email_Local.pm. > It includes our modifications gathered from the list recommendations in > the function > > ParseInReplyTo() > > This patch is against RT 3.8.13+ and has not been updated to RT 4+ but is > should > be a straight-forward update. To make your own version of Email_Local.pm, > start > with just the function ParseInReplyTo() and the calling function and add > functions > from ./lib/RT/Interface/Email.pm until you have a working file. That will > be the > minimum that you will need. Take a look at > http://requesttracker.wikia.com/wiki/Customizing > for more details. Let me know if you have any questions. > > Regards, > Ken > This works perfectly, thanks a lot. I wonder why this hasn't been integrated as a core feature.
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