On Tue, Jul 12, 2016 at 07:02:02PM +0530, Nilesh wrote: > On Tue, Jul 12, 2016 at 6:58 PM, Kenneth Marshall <k...@rice.edu> wrote: > > > On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote: > > > I don't think that's going to help me. > > > Let me give you a scenario: > > > > > > Person A sends a mail to my queue with B and C in CC. RT sends autoreply > > to > > > all of them. Then B thinks there should be something added so he replies > > to > > > A's mail instead of autoreply mail. > > > Now I have 2 different tickets created for the same subject by A and B. > > > > > > > Hi Nilesh, > > > > The 2nd Email should include an In-Reply-To: header that can be used > > to link it to the 1st Email's ticket. > > > > Regards, > > Ken > > > > Does the default RT strip that off? Because I'm not seeing in one recent > duplicate created in the manner I described.
Hi, You will need to look at Email.pm to see what it does. At least that is the name of the file in RT 3.8.13+. We are working on an upgrade to 4.4.x. Regards, Ken --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
