On Tue, Jul 12, 2016 at 7:02 PM, Nilesh <m...@nileshgr.com> wrote: > On Tue, Jul 12, 2016 at 6:58 PM, Kenneth Marshall <k...@rice.edu> wrote: > >> On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote: >> > I don't think that's going to help me. >> > Let me give you a scenario: >> > >> > Person A sends a mail to my queue with B and C in CC. RT sends >> autoreply to >> > all of them. Then B thinks there should be something added so he >> replies to >> > A's mail instead of autoreply mail. >> > Now I have 2 different tickets created for the same subject by A and B. >> > >> >> Hi Nilesh, >> >> The 2nd Email should include an In-Reply-To: header that can be used >> to link it to the 1st Email's ticket. >> >> Regards, >> Ken >> > > Does the default RT strip that off? Because I'm not seeing in one recent > duplicate created in the manner I described. >
Ah it's hidden inside 'show full headers'. This is interesting. Is there some documentation about this header?
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