On 6/5/2012 6:40 PM, Kenneth Crocker wrote:
Create a Template called "Notify Parents on Resolve".The Template should have code similar to this (loop thru all parents and add the Emailaddress of the ticket owner to the "To:" line in the Template) at the top (test the code to correct my mistakes): To: {my $parent = $Ticket->MemberOf;); ...
[snip] Kenn, That's what I was stumbling toward, but it seemed like I was perhaps missing a better way to do it. It can be a little daunting trying to figure out *where* to customize RT before you even get to the *how* part. You could have just said, "Yes, override the To: with code in a custom template", but I'll gladly take your much more detailed response! :) Thanks. PS: You got a tip via an Amazon purchase yesterday ;)
