On 6/5/2012 5:29 PM, Thomas Sibley wrote: Thanks Thomas
Think about it this way. Make your Condition custom "On Resolve + Has Parents"
Right.
Then use a standard Notify* action and set the Template on the scrip.
The goal is: On resolve of a child ticket, notify *each parent tickets' owner* that the child was resolved. There is no "standard Notify* action" for "Owners of parent tickets", so I'm confused by what you mean there. You also said "the Template". Are you suggesting that I write the logic into a new custom template and force the "To:" field there? Or did you intend "the Template" to mean any existing template of my choice. I really don't follow you due to terseness, though I am certainly not looking for anyone to provide the code either.
