Re: [rt-users] Scrip/template "Notify parent ticket owner on resolve"?

[Jeff Blaine]

That's a good start to work with.

Any leads on the proper way to go about sending mail via a template
from inside a scrip would be welcome.

Do I just subclass Action::SendEmail, build my message, and commit()
it? I don't see a way to reference/use a template for that.

    Condition: On Resolve

    Action: User-defined

    Template: ??????

    Custom condition code:

        N/A

    Custom action preparation code:

        if ticket has no parents
            return 1
        # otherwise... do stuff, send email

    Custom action cleanup code:

        return 1;