Hi,
I have a question about creating approvals in RT. I don't understand
how it worksApprovals. Is to define a template 'Queue: ___Approvals' in
a queue where we want to implement the Approval?
Conceptually, 'Approval' is a separate queue where we send tickets that
must be approved prior to solving them? What is the difference then with
the concept of parent-child ticket? (because I can not see the
difference between Approval and parent-child ticket)
Thanks!!
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/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - [email protected]
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