HI everyone, I just wanted to get confirmation on how the ParseNewMessageForTicketCCs work.
http://requesttracker.wikia.com/wiki/EmailInterface Specifically, *ParseNewMessageForTicketCcs* (boolean) - when *$ParseNewMessageForTicketCcs * is true, RT automatically adds email addresses found in the Cc header to the ticket's Cc at creation. If a new message comes in that is To: foo1, foo2, fooN Cc: bar1 From: bar2 And foo1, and foo2 go to 2 different queues RT will: - create a ticket in foo1's queue - create a ticket in foo2's queue - add bar1 as a CC on both tickets - make the requestor of both tickets bar2 RT will not add foo2 -> fooN as anything to foo1's ticket as these addresses are in the To block, not the Cc block. I don't have a good testing bed right now, and was hoping someone had tested this already or can confirm that is how it works before I flip the switch :P Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
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