On Mon, Dec 12, 2011 at 06:10:05PM +0100, Daniel Garcia Mejia wrote: > Hi, > > I have a question about creating approvals in RT. I don't understand how > it works Approvals. > Is to define a template 'Queue: ___Approvals' in a queue where we want to > implement the > Approval? > Conceptually, 'Approval' is a separate queue where we send tickets that > must be approved prior > to solving them? What is the difference then with the concept of > parent-child ticket? (because > I can not see the difference between Approval and parent-child ticket)
Daniel - RT has a built in ___Approvals queue that is used, you can't turn other queues into Approvals queues. You can find the Queue under Configuration -> Queues by clicking the 'show disabled queues' checkbox. The ___Approvals Queue is normally left disabled to hide it from various parts of the UI. -kevin
pgpKZEsjSAs8S.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
