I can't see anything applicable in the logs (either the debug log of the syslog) after that line. The template is the default global correspondence one.
------------------------------------------------- Justin Hayes OpenBet Head of Support [email protected] +44 (0)20 8987 0715 +44 (0)7808 772 059 On 3 Oct 2011, at 15:03, Kevin Falcone wrote: > On Mon, Oct 03, 2011 at 12:13:03PM +0100, Justin Hayes wrote: >> It appears to fire the emails for Scrips that are at the TransactionCreate >> stage, but my notify owner Scrip is at TransactionBatch. >> >> For a ticket in this queue I see the following line of logging: >> >> [Mon Oct 3 08:00:28 2011] [debug]: Found 2 scrips for TransactionBatch >> stage with applicable type(s) (/opt/rt_support.openbet >> .com/bin/../lib/RT/Scrips_Overlay.pm:370) >> >> But then nothing after that..... > > At the least, it should tell you that those 2 weren't applicable in > the logs. Check also that your Template for the Notify Owner scrip is > valid in the queue where the scrip isn't working. > > -kevin > > >> On 30 Sep 2011, at 16:13, Kevin Falcone wrote: >> >>> On Fri, Sep 30, 2011 at 09:27:01AM +0100, Justin Hayes wrote: >>>> RT 3.6.8 >>>> >>>> I've got a queue that we're using to track emails from recruiters. Because >>>> we want them to be able to create tickets and reply to them, but not >>>> actually see the tickets themselves, on the queue I've set it up so that >>>> the Everyone group has the CreateTicket and ReplyToTicket rights. >>>> >>>> The recruiters themselves have accounts which are enabled, and allowed to >>>> be assigned rights. They are not in any groups however so have no directly >>>> assigned rights. >>>> >>>> I have the standard scrip that emails owners on ticket reply. This works >>>> fine for all other queues. >>>> >>>> However on this new queue none of my owners are getting emails when the >>>> requestor replies to the ticket via email. The reply is added to the >>>> ticket (as they have the ReplyToTicket) right, so surely it should email >>>> out as per the scrip? >>> >>> And what do your debug logs say happens on correspondence? >>> >>> -kevin >>> -------- >>> RT Training Sessions (http://bestpractical.com/services/training.html) >>> * San Francisco, CA, USA ˜ October 18 & 19, 2011 >>> * Washington DC, USA ˜ October 31 & November 1, 2011 >>> * Melbourne VIC, Australia ˜ November 28 & 29, 2011 >>> * Barcelona, Spain ˜ November 28 & 29, 2011 >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * San Francisco, CA, USA October 18 & 19, 2011 >> * Washington DC, USA October 31 & November 1, 2011 >> * Melbourne VIC, Australia November 28 & 29, 2011 >> * Barcelona, Spain November 28 & 29, 2011 > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * San Francisco, CA, USA ˜ October 18 & 19, 2011 > * Washington DC, USA ˜ October 31 & November 1, 2011 > * Melbourne VIC, Australia ˜ November 28 & 29, 2011 > * Barcelona, Spain ˜ November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
