The Scrip in question is definitely working on other queues: [Mon Oct 3 08:47:39 2011] [debug]: Committing scrip #24 on txn #2130835 of ticket #68440 (/opt/rt_support.openbet.com/bin/../lib/RT/Scrips_Overlay.pm:190) [Mon Oct 3 08:47:39 2011] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x7f3d85ebed08), id 2130835 (/opt/rt_support.openbet.com/bin/../local/lib/RT/Action/SendEmail.pm:640)
------------------------------------------------- Justin Hayes OpenBet Head of Support [email protected] +44 (0)20 8987 0715 +44 (0)7808 772 059 On 3 Oct 2011, at 12:13, Justin Hayes wrote: > It appears to fire the emails for Scrips that are at the TransactionCreate > stage, but my notify owner Scrip is at TransactionBatch. > > For a ticket in this queue I see the following line of logging: > > [Mon Oct 3 08:00:28 2011] [debug]: Found 2 scrips for TransactionBatch stage > with applicable type(s) (/opt/rt_support.openbet > .com/bin/../lib/RT/Scrips_Overlay.pm:370) > > But then nothing after that..... > > Justin > > ------------------------------------------------- > Justin Hayes > OpenBet Head of Support > [email protected] > +44 (0)20 8987 0715 > +44 (0)7808 772 059 > > On 30 Sep 2011, at 16:13, Kevin Falcone wrote: > >> On Fri, Sep 30, 2011 at 09:27:01AM +0100, Justin Hayes wrote: >>> RT 3.6.8 >>> >>> I've got a queue that we're using to track emails from recruiters. Because >>> we want them to be able to create tickets and reply to them, but not >>> actually see the tickets themselves, on the queue I've set it up so that >>> the Everyone group has the CreateTicket and ReplyToTicket rights. >>> >>> The recruiters themselves have accounts which are enabled, and allowed to >>> be assigned rights. They are not in any groups however so have no directly >>> assigned rights. >>> >>> I have the standard scrip that emails owners on ticket reply. This works >>> fine for all other queues. >>> >>> However on this new queue none of my owners are getting emails when the >>> requestor replies to the ticket via email. The reply is added to the ticket >>> (as they have the ReplyToTicket) right, so surely it should email out as >>> per the scrip? >> >> And what do your debug logs say happens on correspondence? >> >> -kevin >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * San Francisco, CA, USA ˜ October 18 & 19, 2011 >> * Washington DC, USA ˜ October 31 & November 1, 2011 >> * Melbourne VIC, Australia ˜ November 28 & 29, 2011 >> * Barcelona, Spain ˜ November 28 & 29, 2011 > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
