On Fri, Sep 30, 2011 at 09:27:01AM +0100, Justin Hayes wrote: > RT 3.6.8 > > I've got a queue that we're using to track emails from recruiters. Because we > want them to be able to create tickets and reply to them, but not actually > see the tickets themselves, on the queue I've set it up so that the Everyone > group has the CreateTicket and ReplyToTicket rights. > > The recruiters themselves have accounts which are enabled, and allowed to be > assigned rights. They are not in any groups however so have no directly > assigned rights. > > I have the standard scrip that emails owners on ticket reply. This works fine > for all other queues. > > However on this new queue none of my owners are getting emails when the > requestor replies to the ticket via email. The reply is added to the ticket > (as they have the ReplyToTicket) right, so surely it should email out as per > the scrip?
And what do your debug logs say happens on correspondence? -kevin
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