Thanks for that info. But in this stage I'm not using any specific templates to reply. I'm just typing stuff into the editor box. Where can I find the default template or something like that so I can change it globally to text/html?
Joy Dragon unki no ryoushi On Wed, Jun 29, 2011 at 2:21 PM, Kevin Falcone <[email protected]> wrote: > On Wed, Jun 29, 2011 at 01:42:31PM -0400, Joy Dragon wrote: >> I'm having trouble with a configuration of RT, because I have in my >> instalation the wyswyg editor but in the outgoing email all the html >> format is stripped. >> If I try to reply a mail and in that reply I put a simple green and >> bold text the output of the mail is just the text and all the html >> format is gone >> Where is that configuration? How can I tell if it's a RT configuration >> problem or a mail server "feature"? > > I believe you need to review docs/customising/templates.pod and turn > your templates into HTML mail > > -kevin > > > -------- > 2011 Training: http://bestpractical.com/services/training.html > -------- 2011 Training: http://bestpractical.com/services/training.html
