On Wed, Jun 29, 2011 at 01:42:31PM -0400, Joy Dragon wrote: > I'm having trouble with a configuration of RT, because I have in my > instalation the wyswyg editor but in the outgoing email all the html > format is stripped. > If I try to reply a mail and in that reply I put a simple green and > bold text the output of the mail is just the text and all the html > format is gone > Where is that configuration? How can I tell if it's a RT configuration > problem or a mail server "feature"?
I believe you need to review docs/customising/templates.pod and turn your templates into HTML mail -kevin
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