> > >
> > > This is an honest query from someone who does not
> > > understand how the real world works. In my job, the OS
> > > is totally transparent to the users. It was VMS, now
> > > it's NT (with obvious hardware replacement). What the
> > > user sees (and what my graduate school books say
> > > management should focus on is the users)
> >
> > Must be lousy books.
>
> In the contrary. Especially in a corporate environment, the users simply
> don't care (and in fact they shouldn't have to) who made their computers,
> their OS or their applications - as long as they can get their jobs done -
> and these jobs are usually *not* playing around with computers or OSes but
> rather writing reports, performing measurements or simulations, doing
> calculations etc.pp. And yes, I think that IS people (and management) should
> indeed focus on the users. It's the IS people's job then to make sure that
> the users get the best solution that suits their needs (and to convince
> management that a particular solution *is* the best one... ...which can be
> rather difficult sometimes...)
Yeah, but focusing on the user doesn't end at the desktop.
GT
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