We have another awkward thing going on with Solaredge right now. Twice in the
last month or so, one of our customers systems has been transferred to another
installer without the customers (or our) permission. The other installer isn’t
even local. Maybe the $99 fee will help alleviate that from happening
again…idk. Tech support did not respond well the first time(said we needed to
fill out a transfer form), and this time they haven’t responded yet (been
almost a week).
Amos Post
Integrity Energy
W 802.763.7023
C 802.291.2188
ienergyVT.com <http://www.ienergyvt.com/>
Facebook <https://www.facebook.com/integrityenergyllp?ref=hl>
> On Mar 2, 2025, at 4:58 PM, Jason Szumlanski via RE-wrenches
> <re-wrenches@lists.re-wrenches.org> wrote:
>
> They are going the exact opposite direction of "get[ting] back trust from the
> installers." This stupid $99 fee is going to end them. I am telling every
> poor soul in need of SolarEdge help to voice their displeasure to the
> manufacturer. Talk about shooting yourself in the foot!
>
> I reached out to my SolarEdge rep to try to help a guy who never gained
> monitoring access from their original installer 2 years ago. That installer
> is out of business. How is it fair to charge this system owner a transfer
> fee? Sadly, my regional sales rep has been no help at getting the fee waived.
> He seems to have ghosted me.
>
> I'm not rooting for SolarEdge's demise, because I hate to see consumers spend
> so much money only to be abandoned. But SolarEdge doesn't seem to have any
> idea how much damage they are doing.
>
> Jason
>
>
> On Thu, Feb 20, 2025, 12:40 PM August Goers via RE-wrenches
> <re-wrenches@lists.re-wrenches.org
> <mailto:re-wrenches@lists.re-wrenches.org>> wrote:
> If you go back and look at the stock price, Enphase was just about to go
> bankrupt in the 2017 period. They had just released their IQ micros which
> were quite reliable but were riddled by a bad reputation from prior
> generations with high failures, particularly M190/M210s. We were one of those
> companies that had thousands of older micros installed and they were failing
> left and right. They got a new CEO and totally changed things around - it
> seems like they did a good job of supporting the installers and buying back
> trust in their product. Afterall, if installers don't trust a product they
> won't recommend it to their clients. Reliability is key!
>
> It seems to me that SolarEdge is in a similar situation now. Their stock has
> totally tanked and installers don't generally have trust in product
> reliability. They have had way too many dead on arrival inverters (or failing
> shortly after install) and optimizers and for some reason just haven't been
> able to buck that trend. It is a particularly horrible experience for clients
> when their systems don't work well from the very start. Maybe they have
> increased reliability now, I don't know. Anyway, I hope SolarEdge is able to
> get product reliability up and get back trust from the installers.
>
> August
>
>
>
>
> On Thu, Feb 20, 2025 at 9:07 AM Christopher Warfel via RE-wrenches
> <re-wrenches@lists.re-wrenches.org
> <mailto:re-wrenches@lists.re-wrenches.org>> wrote:
> I made a decision to go w Enphase when Solar Edge was a viable competitor. I
> did not like some aspects of Solar Edge, and I am glad I went with Enphase. I
> only install on this small island, 22 systems starting with M250's. Average
> project is 16 modules. I have had only one microinverter failure, and it
> emailed me to let me know and then ordered the replacement. The experiences
> do seem installer specific. Chris
>
> On 2/19/2025 9:29 PM, Jason Szumlanski via RE-wrenches wrote:
>> It's really interesting how different our experiences and perspectives are
>> on these issues. I know a close colleague who still loves SolarEdge. We're
>> still friends. :)
>>
>> I have also heard the XX%+ failure rate on M-Series experience before, which
>> I find strange. I'm not suggesting it's not true, but it's far from my
>> experience. The M190 clearly had issues, but the M215 and M250 were leaps
>> and bounds better, and we had nowhere near that kind of failure rate
>> experience. And I'm in arguably one of the most grueling environments in
>> terms of heat and corrosive (coastal) environments, which is one of the
>> fears people have always had against microinverters. Maybe the M-Series was
>> more susceptible to cold weather issues (freeze/thaw issues).
>>
>> My home's M215 system is visibly beat up. Having been through 4 major
>> hurricanes in its lifespan and having been removed and reinstalled once and
>> used and abused for numerous training exercises, I really would have
>> expected it to be a headache. But with only one microinveter failure in a
>> decade, I am very happy. One system is obviously not statistically
>> significant, but it goes to show that people have had widely different
>> experiences with early generation microinverters.
>>
>> I regrettably installed a Soladeck AC aggregator on the roof with fuses and
>> a combined feeder back to the interconnection point, but shockingly I have
>> only replaced one fuse when it popped years ago. Other than that, smooth
>> sailing with my M215 micros. I leave the one failed unit as it is to show
>> clients what to expect in the monitoring system if a microinverter fails.
>>
>> Jason
>>
>>
>>
>>
>> On Wed, Feb 19, 2025, 8:59 PM Kirk Herander via RE-wrenches
>> <re-wrenches@lists.re-wrenches.org
>> <mailto:re-wrenches@lists.re-wrenches.org>> wrote:
>> I will never promote, support, or use Enphase products again. My personal
>> decision is a result of a 50% plus failure rate of the M series, as an early
>> adopter. Now I am admittedly biased, regardless of their reputation now.
>>
>> Enphase tried to make it right, and I'm still replacing the replacements of
>> the replacements 12 years later, sans-labor reimbursement. Yes, the latest
>> micros w/adapters are still free under warranty.
>> .
>> We all know that through the years, every OEM has not lived up to
>> expectations at times, be it products or support.
>>
>> For me, tolerance of some OEMs is different than others, depending on the
>> particular problem and duration of it, individual OEM history, and customer
>> reaction,etc.
>>
>> What are we, as individual installers, willing to put up with before we pull
>> the plug on a manufacturer? It's an individual decision. History and
>> relationships are right up there to support stay on board, or go.
>>
>> In the case of inverter RMAs, Vermont takes them for free at recycling
>> centers, treating them as old electronics (ie. obsolete PC's). So we as a
>> group don't have a dog in every policy fight that others may.
>>
>> Some OEM products & service policies are more of a thorn than others.
>> Obviously, No one will ever come out with, or evolve into, perfect product
>> or policy to make us all happy all the time.
>>
>> just my 2 cents worth
>>
>> On Wed, Feb 19, 2025 at 7:39 PM Matt Partymiller via RE-wrenches
>> <re-wrenches@lists.re-wrenches.org
>> <mailto:re-wrenches@lists.re-wrenches.org>> wrote:
>> I'm not going to defend Solaredge here, there are clearly better ways they
>> could handle account transfers but the rah-rah Enphase conclusion is
>> maddening.
>>
>> It wasn't that long ago Enphase did something far worse when they dropped
>> their labor warranty and then told basically every m-series customer to pay
>> them distribution prices for new Micros that would function for more than
>> two months or risk spending thousands a year on labor replacing their early
>> junk. Basically Enphase invalidated all their original 25 year warranties
>> and then sold new product with their full margin to effectively captive
>> customers. Meanwhile, as the installer, we were stuck fielding the angry
>> customer phone calls wanting to understand how we misled them into Enphase.
>> I guess Enphase managed to stay in business though....
>>
>> Matt
>>
>> Sent via the Samsung Galaxy S22 Ultra 5G, an AT&T 5G smartphone
>> Get Outlook for Android <https://aka.ms/AAb9ysg>
>> From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org
>> <mailto:re-wrenches-boun...@lists.re-wrenches.org>> on behalf of Jason
>> Szumlanski via RE-wrenches <re-wrenches@lists.re-wrenches.org
>> <mailto:re-wrenches@lists.re-wrenches.org>>
>> Sent: Wednesday, February 19, 2025 6:20:01 PM
>> To: RE-wrenches <re-wrenches@lists.re-wrenches.org
>> <mailto:re-wrenches@lists.re-wrenches.org>>
>> Cc: Jason Szumlanski <ja...@floridasolardesigngroup.com
>> <mailto:ja...@floridasolardesigngroup.com>>
>> Subject: Re: [RE-wrenches] SolarEdge Has Gone Too Far
>>
>>
>> Caution: This email originated from outside SES. Do not click links or open
>> attachments unless you recognize the sender and know the content is safe.
>>
>> I just wrote a scathing blog post, notified my staff not to take on new
>> SolarEdge service clients, and blasted out messages and DMs on social media
>> about this despicable new move by SolarEdge. Imagine being one of the many
>> system owners impacted by solar contractors going out of business, only to
>> find out that the manufacturer of your equipment wants to charge you to have
>> a new willing contractor authorized to monitor and service your system.
>>
>> By contrast, Enphase owners can have as many contractors monitor their
>> systems as they want, and they can initiate it themselves and for free, 24
>> hours a day without delay.
>>
>> Jason Szumlanski
>> Principal Solar Designer | Florida Solar Design Group
>> NABCEP Certified Solar Professional (PVIP)
>> Florida State Certified Solar Contractor CVC56956
>> Florida Certified Electrical Contractor EC13013208
>>
>>
>> On Wed, Feb 19, 2025 at 4:22 PM Jason Szumlanski
>> <ja...@floridasolardesigngroup.com
>> <mailto:ja...@floridasolardesigngroup.com>> wrote:
>> When I fill out the online form to transfer an existing SolarEdge system to
>> my company for monitoring, the site now takes me to a payment form demanding
>> $99 to transfer the site monitoring.
>>
>> I have been told that as of 2/17/2025, SolarEdge has a new policy, and now
>> changes for transferring a site to a new installer.
>>
>> WOW. Nobody wants to touch their hardware around here, and I must be the
>> last one because SolarEdge tech support is literally giving customers my
>> name when they can't find help.
>>
>> SolarEdge is done. Dead to me. They can find someone else to cover their
>> warranty obligations.
>>
>> Jason Szumlanski
>> Florida Solar Desing Group
>>
>>
>>
>>
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>> --
>> Kirk Herander / <>kirkh@vermont.solar <mailto:kirkh@vermont.solar>
>> Owner|Principal, VT Solar, LLC
>> Celebrating our 34st Anniversary 1991-2025!!
>> dba Vermont Solar Engineering
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