Matt, are you not getting labor reimbursements on M190 microinverters that had 25-year labor warranties? I have few systems that meet that criteria, but I have been able to get labor reimbursement on them. Although, I don't recall doing any in the last several months. I'm guessing all of the M190s I had out there that were going to die already have, if the system owner hasn't. Okay, bad joke, but I do live in a retirement mecca where the average buyer is up there in years.
Enphase did embark on an aggressive M-Series upgrade program that benefitted noone but Enphase in my opinion, but it was optional. I advised clients to steer clear and hold Enphase's feet to the fire, and we did so successfully. Charging a system OWNER a fee to allow monitoring access to THEIR system so a warranty claim can even be pursued is a despicable concept in my opinion. It shows utter contempt for customers (dealers and system owners alike). Enphase has always allowed any dealer to pursue a warranty claim on behalf of a client and fight on their behalf in accordance with the warranty terms. I consider myself wildly successful at supporting my clients in this regard, and I haven't had much frustration in that process. The only time I had issues was the period when customer service wait times became unacceptably long, but they heard their customers and resolved that. Having just personally replaced four M215 today on a system that I didn't install, I can look back on this particular claim as being handled efficiently and fairly, and the system owner was satisfied, even delighted, with the responsiveness of the manufacturer and cost of my services. In my opinion, no inverter manufacturer handles warranty claims as liberally and efficiently as Enphase. They aren't perfect by any means, but there is no comparison in my mind. Jason P.S. Again, to be fair, I don't love Enphase's warranty transfer fee. At least they cut it in half after backlash years ago. That's not the same as a manufacturer trying to weasel out of their warranty obligations, which On Wed, Feb 19, 2025, 7:37 PM Matt Partymiller <m...@sesre.com> wrote: > I'm not going to defend Solaredge here, there are clearly better ways they > could handle account transfers but the rah-rah Enphase conclusion is > maddening. > > It wasn't that long ago Enphase did something far worse when they dropped > their labor warranty and then told basically every m-series customer to pay > them distribution prices for new Micros that would function for more than > two months or risk spending thousands a year on labor replacing their early > junk. Basically Enphase invalidated all their original 25 year warranties > and then sold new product with their full margin to effectively captive > customers. Meanwhile, as the installer, we were stuck fielding the angry > customer phone calls wanting to understand how we misled them into Enphase. > I guess Enphase managed to stay in business though.... > > Matt > > Sent via the Samsung Galaxy S22 Ultra 5G, an AT&T 5G smartphone > Get Outlook for Android <https://aka.ms/AAb9ysg> > ------------------------------ > *From:* RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> on behalf > of Jason Szumlanski via RE-wrenches <re-wrenches@lists.re-wrenches.org> > *Sent:* Wednesday, February 19, 2025 6:20:01 PM > *To:* RE-wrenches <re-wrenches@lists.re-wrenches.org> > *Cc:* Jason Szumlanski <ja...@floridasolardesigngroup.com> > *Subject:* Re: [RE-wrenches] SolarEdge Has Gone Too Far > > Caution: This email originated from outside SES. Do not click links or > open attachments unless you recognize the sender and know the content is > safe. > > I just wrote a scathing blog post, notified my staff not to take on new > SolarEdge service clients, and blasted out messages and DMs on social media > about this despicable new move by SolarEdge. Imagine being one of the many > system owners impacted by solar contractors going out of business, only to > find out that the manufacturer of your equipment wants to charge you to > have a new willing contractor authorized to monitor and service your system. > > By contrast, Enphase owners can have as many contractors monitor their > systems as they want, and they can initiate it themselves and for free, 24 > hours a day without delay. > > Jason Szumlanski > Principal Solar Designer | Florida Solar Design Group > NABCEP Certified Solar Professional (PVIP) > Florida State Certified Solar Contractor CVC56956 > Florida Certified Electrical Contractor EC13013208 > > > On Wed, Feb 19, 2025 at 4:22 PM Jason Szumlanski < > ja...@floridasolardesigngroup.com> wrote: > > When I fill out the online form to transfer an existing SolarEdge system > to my company for monitoring, the site now takes me to a payment form > demanding $99 to transfer the site monitoring. > > I have been told that as of 2/17/2025, SolarEdge has a new policy, and now > changes for transferring a site to a new installer. > > WOW. Nobody wants to touch their hardware around here, and I must be the > last one because SolarEdge tech support is literally giving customers my > name when they can't find help. > > SolarEdge is done. Dead to me. They can find someone else to cover their > warranty obligations. > > Jason Szumlanski > Florida Solar Desing Group > > > > >
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