Concur with Sandra completely.
All of my clients are having no problems with Insight2 as far as what Howie wrote. It has been very reliable for about a year now. The remote programming with Insight2 has had a few issues but it is on the sched to be fixed. Many are working fine but a few are not and that is what Trevor addressed in a troubleshooting tool. The Gateway can be remote programmed also and has had very few problems since beta testing. Even then it was solid. DAVE ANGELINI OFFGRID SOLAR "we go where powerlines don't" http://members.sti.net/offgridsolar/ [1] e-mail offgridso...@sti.net [2] text 209 813 0060 On Tue, 25 Feb 2020 19:24:37 +0000, Sandra Herrera wrote: Howie, The "no communication" issues on Insight2 was solved when we update to Gateway firmware 1.05, and in parallel, we updated the Insight2 platform. The issue Dave is mentioning is on making programming changes. If you still have a site (with the latest firmware on the Gateway) but still no communication. Please contact me off-list. Sandra Herrera sandra.herr...@se.com FROM: RE-wrenches ON BEHALF OF Howie Michaelson SENT: Tuesday, February 25, 2020 10:58 AM TO: Dave Angelini ; RE-wrenches SUBJECT: Re: [RE-wrenches] Web portal Insight2 not making remote changes for some. [External email: Use caution with links and attachments] ------------------------- Dave, Do these problems encompass having sites that previously were configured and operating on Insight2, but for at least the last month or 2 have shown up on the home page, but either show no connectivity or no devices? This has been my experience and it is a major issue since I sold my clients on the remote monitoring and configuration capability of the XW. I have spoken with tech support several times with no resolution... Howie On Tue, Feb 25, 2020 at 11:21 AM Dave Angelini Offgrid Solar wrote: Hi Wrenches, Some who have been experiencing the inability to remotely control with Insight2 should know that a fix is on it's way. I got this yesterday. There was also a Gateway and mobile App update on the Schneider site. You may want to try it again soon and let me know please. Thx! " Hi Dave, We are working on a new firmware which will help to troubleshoot this issue. We have already identified a cloud side issue which is being implemented as we speak and it should address a bunch of failures. If you want, you can post a note on Wrenches and tell them that your "inside contact" has confirmed a fix is being worked on 😊 We should have something ready in a week or 2. Trevor. TREVOR MONK Technical Manager - Embedded Software Solar Business -- DAVE ANGELINI OFFGRID SOLAR "WE GO WHERE POWERLINES DON'T" E-MAIL TEXT 209 813 0060 _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org [4] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [5] List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html [6] List rules & etiquette: www.re-wrenches.org/etiquette.htm [7] Check out or update participant bios: www.members.re-wrenches.org [8] ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. ______________________________________________________________________ Links: ------ [1] http://members.sti.net/offgridsolar/ [2] mailto:offgridso...@sti.net [3] mailto:offgridso...@sti.net [4] mailto:RE-wrenches@lists.re-wrenches.org [5] https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists.re-wrenches.org%2Foptions.cgi%2Fre-wrenches-re-wrenches.org&data=02%7C01%7Csandra.herrera%40se.com%7Cbd2f96fef8ca4066a6ee08d7ba24b734%7C6e51e1adc54b4b39b5980ffe9ae68fef%7C0%7C0%7C637182539162864360&sdata=uUg3ZHI6TJmQ%2BsMW1d96Etu%2B3qG2ZX6HRemg8unbHkY%3D&reserved=0 [6] https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Fre-wrenches%40lists.re-wrenches.org%2Fmaillist.html&data=02%7C01%7Csandra.herrera%40se.com%7Cbd2f96fef8ca4066a6ee08d7ba24b734%7C6e51e1adc54b4b39b5980ffe9ae68fef%7C0%7C0%7C637182539162864360&sdata=bZMpkbk%2BW4Ly3zuLhDlP%2F1%2BTmFzAJxonAqEppalweFQ%3D&reserved=0 [7] https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.re-wrenches.org%2Fetiquette.htm&data=02%7C01%7Csandra.herrera%40se.com%7Cbd2f96fef8ca4066a6ee08d7ba24b734%7C6e51e1adc54b4b39b5980ffe9ae68fef%7C0%7C0%7C637182539162874360&sdata=BtKtGeiGRxSEVEZNYz4ZoBQghNFLfjWyFqba28%2FJ1o4%3D&reserved=0 [8] https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.members.re-wrenches.org%2F&data=02%7C01%7Csandra.herrera%40se.com%7Cbd2f96fef8ca4066a6ee08d7ba24b734%7C6e51e1adc54b4b39b5980ffe9ae68fef%7C0%7C0%7C637182539162884357&sdata=dKW3eug1fz%2B6P9z6Hj12xZU3U5hJpzSH%2BUj8OHUDpf4%3D&reserved=0
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