I use the mobile number that was given to me as an installer and press the correct option. If you find out something else please tell us Glen or Sandra. THX.
Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ [1] e-mail offgridso...@sti.net [2] text 209 813 0060 On Mon, 2 Dec 2019 15:56:48 -0500, "Glenn Burt" wrote: First time in about a year that I have had to use Schneider support - I find that now the special number has no one answering it!? I created a case online 5 days ago and received receipt of a case number - do I now have to wait for my number to come up and for them to call me? Anyone else experiencing this, or did I miss something? I am registered with Schneider as an installer… I have an off-grid customer I talked into using their equipment partially based on feedback I got here about the new Gateway…so far I am unimpressed with internet connectivity and the Insight 2 portal… He is now snowed in for the winter here and access is only by snowmobile. Two identical systems and I need to get answers ASAP! Thanks for any feedback. Glenn -- Links: ------ [1] http://members.sti.net/offgridsolar/ [2] mailto:offgridso...@sti.net
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