Glenn, Could you please send me the case number?
Sandra Herrera From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf Of Glenn Burt Sent: Monday, December 2, 2019 4:57 PM To: RE-Wrenches <re-wrenches@lists.re-wrenches.org> Subject: [RE-wrenches] Schneider support? [External email: Use caution with links and attachments] ________________________________ First time in about a year that I have had to use Schneider support - I find that now the special number has no one answering it!? I created a case online 5 days ago and received receipt of a case number - do I now have to wait for my number to come up and for them to call me? Anyone else experiencing this, or did I miss something? I am registered with Schneider as an installer... I have an off-grid customer I talked into using their equipment partially based on feedback I got here about the new Gateway...so far I am unimpressed with internet connectivity and the Insight 2 portal... He is now snowed in for the winter here and access is only by snowmobile. Two identical systems and I need to get answers ASAP! Thanks for any feedback. Glenn ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. ______________________________________________________________________
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