First time in about a year that I have had to use Schneider support - I find that now the special number has no one answering it!?
I created a case online 5 days ago and received receipt of a case number - do I now have to wait for my number to come up and for them to call me? Anyone else experiencing this, or did I miss something? I am registered with Schneider as an installer. I have an off-grid customer I talked into using their equipment partially based on feedback I got here about the new Gateway.so far I am unimpressed with internet connectivity and the Insight 2 portal. He is now snowed in for the winter here and access is only by snowmobile. Two identical systems and I need to get answers ASAP! Thanks for any feedback. Glenn
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