Getting on the wrenches is perhaps a good enough filter for this purpose, but remember that the archives are available to anyone who takes the time to search, which may be a big enough impediment to most 😎. Howie
On Thu, Feb 28, 2019 at 8:16 PM Mac Lewis <maclew...@gmail.com> wrote: > Thanks Howie, > > Yes, I am aware of this. I think getting on the REwrenches list is > rigorous enough to allow a quick pass, but I could be wrong and/or overly > optimistic. I fully understand Schneider's position on this and appreciate > it (I really do). It is an easy filter to work through but a bit > confusing. I'm just trying to help with quick resolution, but I can > appreciate what they are trying to do. In some ways, a secret > installer-only code, is the best resolution we can hope for to mitigate the > tech support burden that these companies have. I can only imagine the > questions that they receive. Apologies if I was too free with that info. > > Thanks for pointing this out. > > On Thu, Feb 28, 2019 at 6:00 PM Howie Michaelson < > howie.michael...@gmail.com> wrote: > >> Mac, >> You may already know this, but Schneider has requested that installers >> not pass out their live tech phone number. I assume it is because they are >> trying to vet who calls in on it, keeping it to working wrenches and >> designers in order to keep our wait times and their costs down. You might >> disagree with that philosophy, but I thought I'd reiterate it for the list >> none-the-less. >> Best, >> Howie >> Sun Catcher >> >> On Thu, Feb 28, 2019 at 6:54 PM Mac Lewis <maclew...@gmail.com> wrote: >> >>> Hi Laura, >>> >>> First thing I would try is to update the firmware. Eeprom is a type of >>> memory so maybe you have a bad board but I have remedied this error with a >>> firmware update. >>> >>> Here is what works with Schneider tech support last I checked: >>> (833)391-8640 option 8 >>> >>> Good luck >>> >>> On Thu, Feb 28, 2019 at 4:28 PM Laura Conchelos < >>> lauraconche...@gmail.com> wrote: >>> >>>> Howdy, >>>> I have a Schneider 4048 being used off-grid and it keeps turning off. >>>> It shows errors 52-56, all of which are EEPROM ERROR. There is no >>>> fault light and the inverter can be turned on again and runs for a couple >>>> of hours before it seems to happen again. In the manual it says: "Clear >>>> the fault and check the latest configuration made or any recent >>>> configurations. If fault detection reoccurs or occurs frequently, >>>> service is required." I can't think of anything I configured that >>>> would cause this. And Schneider has you fill out a web form rather than >>>> answer a phone call apparently. Does anyone have a good tech support number >>>> for Schneider? >>>> >>>> Thanks! >>>> Laura >>>> _______________________________________________ >>>> List sponsored by Redwood Alliance >>>> >>>> List Address: RE-wrenches@lists.re-wrenches.org >>>> >>>> Change listserver email address & settings: >>>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>>> >>>> List-Archive: >>>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >>>> >>>> List rules & etiquette: >>>> www.re-wrenches.org/etiquette.htm >>>> >>>> Check out or update participant bios: >>>> www.members.re-wrenches.org >>>> >>>> >>> >>> -- >>> >>> >>> >>> Mac Lewis >>> >>> *"Yo solo sé que no sé nada." -Sócrates* >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: RE-wrenches@lists.re-wrenches.org >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >>> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> > > -- > > > > Mac Lewis > > *"Yo solo sé que no sé nada." -Sócrates* > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
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