Thanks Howie, Yes, I am aware of this. I think getting on the REwrenches list is rigorous enough to allow a quick pass, but I could be wrong and/or overly optimistic. I fully understand Schneider's position on this and appreciate it (I really do). It is an easy filter to work through but a bit confusing. I'm just trying to help with quick resolution, but I can appreciate what they are trying to do. In some ways, a secret installer-only code, is the best resolution we can hope for to mitigate the tech support burden that these companies have. I can only imagine the questions that they receive. Apologies if I was too free with that info.
Thanks for pointing this out. On Thu, Feb 28, 2019 at 6:00 PM Howie Michaelson <howie.michael...@gmail.com> wrote: > Mac, > You may already know this, but Schneider has requested that installers not > pass out their live tech phone number. I assume it is because they are > trying to vet who calls in on it, keeping it to working wrenches and > designers in order to keep our wait times and their costs down. You might > disagree with that philosophy, but I thought I'd reiterate it for the list > none-the-less. > Best, > Howie > Sun Catcher > > On Thu, Feb 28, 2019 at 6:54 PM Mac Lewis <maclew...@gmail.com> wrote: > >> Hi Laura, >> >> First thing I would try is to update the firmware. Eeprom is a type of >> memory so maybe you have a bad board but I have remedied this error with a >> firmware update. >> >> Here is what works with Schneider tech support last I checked: >> (833)391-8640 option 8 >> >> Good luck >> >> On Thu, Feb 28, 2019 at 4:28 PM Laura Conchelos <lauraconche...@gmail.com> >> wrote: >> >>> Howdy, >>> I have a Schneider 4048 being used off-grid and it keeps turning off. It >>> shows errors 52-56, all of which are EEPROM ERROR. There is no fault >>> light and the inverter can be turned on again and runs for a couple of >>> hours before it seems to happen again. In the manual it says: "Clear >>> the fault and check the latest configuration made or any recent >>> configurations. If fault detection reoccurs or occurs frequently, >>> service is required." I can't think of anything I configured that would >>> cause this. And Schneider has you fill out a web form rather than answer a >>> phone call apparently. Does anyone have a good tech support number for >>> Schneider? >>> >>> Thanks! >>> Laura >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> List Address: RE-wrenches@lists.re-wrenches.org >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >>> >> >> -- >> >> >> >> Mac Lewis >> >> *"Yo solo sé que no sé nada." -Sócrates* >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > -- Mac Lewis *"Yo solo sé que no sé nada." -Sócrates*
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