How about the possibility of the batteries being overcharged, thus a ruined 
battery bank?
I believe magnum recommends a diversion load controller with a dump load and 
using the frequency shift as a back up. 

Jeremy Rodriguez,
President

All Solar, Inc. 
1463 M
Penrose Colorado 81240
719-372-3808 office
719-372-3804 fax
www.asolarelectric.com

Sent by Jeremy's iPhone. Sorry for typos and shorthand!

> On Dec 17, 2014, at 10:36 AM, Corey Shalanski <cshalan...@joule-energy.com> 
> wrote:
> 
> Clarification and Update:
> - I believe I may have inadvertently thrown Magnum under the bus in in my 
> initial post. 
> ᐧ
> While on site yesterday I did speak with Magnum's customer support about my 
> findings and they advised to try to trickle charge the batteries up to the 
> minimum threshold at which the Magnum inverters would turn back on. From 
> there we will hopefully be able to run some more determinate tests. My 
> question about the low-battery-cutout was more intended to explore whether 
> others have ever experienced any similar issues with this protection feature. 
> I am finding out that the feature is only relevant during inverting (not 
> charging) mode and so would imply that the utility feed had been cut, which 
> does not appear to be the case.
> - Our battery distributor has lent us a 12-circuit trickle charger - one set 
> of alligator clips per battery. I am planning to re-visit the jobsite later 
> today to put each battery on a trickle charge, which I am told will take 1-2 
> weeks for any lasting change to take effect. The distributor advised to 
> reverse the leads on the batteries with negative voltage, hoping that they 
> may be recoverable as "reversed pole" batteries thenceforth.
> 
> --
> Corey
> 
> 
>> On Tue, Dec 16, 2014 at 8:27 PM, <cshalan...@joule-energy.com> wrote:
>> 
>> Wrenches,
>> 
>> I visited a customer today whose grid-tied battery backup system suffered
>> some sort of catastrophic failure, and now I'm trying to play detective to
>> figure out what happened and whose equipment/design is to blame.
>> 
>> Here is what I know so far:
>> - System is ac-coupled with a Sunny Boy 7000 (7.85kW array), Magnum
>> MS4448PAE (x2), 3 strings of 4 12v batts (705Ah total)
>> - Site visit was triggered by the Sunny Boy registering zero output via
>> online monitoring.
>> - SPST Solid state relay installed on Sunny Boy output, controlled via
>> Magnum router, serves as secondary overcharge protection to Magnum's
>> frequency shift feature. Technician who initially responded claims he
>> measured 240v across the relay's terminals - relay manufacturer claims this
>> is "100% impossible". We removed the relay from the circuit, and the Sunny
>> Boy is again operational.
>> - On arrival I found the Magnum display showing a "Low Battery Charge"
>> message with the bank measuring ~4Vdc. The individual batteries were in
>> various states of charge, ranging from high of 6.3v to low of -2.6v. These
>> measurements were taken at rest, all battery cables disconnected, and yes
>> three of the batts were registering a negative voltage.
>> - Customer reports that he was not aware of any recent prolonged power
>> outages.
>> 
>> The three potential suspects would seem to be:
>> - SS relay: The customer is convinced that this is the weak link in the
>> system and somehow triggered this failure. I am not so convinced but would
>> be interested to hear recommendations for properly testing its
>> functionality.
>> - Magnum equipment: Since there is low-battery-cutout protection, why would
>> this feature not have activated and prevented the batteries from draining
>> so low?
>> - Batteries: I am not very familiar with modes of failure, but our
>> distributor suggested that an internal short could be a possibility - what
>> might have triggered this?
>> 
>> Clearly I am fishing for potential leads here, so any suggestions are
>> welcome.
>> 
>> Thanks!
>> --
>> Corey Shalanski
>> Joule Energy
>> New Orleans, LA
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