Jason, in many states including CO with a state rebate program, we are required to have a 10 year warranty for labor & materials. It is 100% coverage for the warranty period. Any replacements have been out of our pockets for the labor response.
____________________________________________________________________________ Dana Orzel Great Solar Works, Inc - NABCEP # 051112-136 d...@solarwork.com - www.solarwork.com PLEASE ADD & NOTE NEW CELL - C - 208.721.7003 O - 970.626.5253 F - 970.626.4140 "Responsible Technologies for Responsible People since 1988" From: re-wrenches-boun...@lists.re-wrenches.org [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf Of Jason Szumlanski Sent: Thursday, May 09, 2013 9:52 AM To: RE-wrenches Subject: Re: [RE-wrenches] Dual Channel Inverters; Hosed By Fronius Why would you "rip apart an array?" We only remove one module in almost every case, replace the WEEBs, replace the inverter, and we're done. If there are more than two rows of modules, you might need to remove an additional module or two, but that takes almost no time. Our steepest roofs here are typically 6:12, with many shallower, so you folks up north probably find it much more difficult, and I understand that. Also, there isn't any rule that you can't charge the customer a diagnostic fee. We don't because the reimbursement does adequately compensate us, but if your costs are legitimately higher, recover them from the consumer like most appliance warranty service companies do. Jason Szumlanski Fafco Solar On Thu, May 9, 2013 at 10:54 AM, Troy Harvey <tahar...@heliocentric.org> wrote: but it also takes MUCH less time in most cases and can be done much more easily by one service technician. It's not a money maker, but it covers cost in our neck of the woods. How is that possible? I get a lousy $150 dollars from enphase to rip apart half of a array just to get at the micro inverter. Then I have to put the array back together. Its an all day activity for two people for 1 inverter. And then I have to do it on the same array the next year again. With a string inverter the swap is simple. thanks, Troy Harvey --------------------- Principal Engineer Heliocentric 801-453-9434 tahar...@heliocentric.org
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