I'm not sure if we should discuss money matters on the list, but feel free to email me off-list for the particulars of what we get for warranty reimbursement Enphase has always provided a labor reimbursement from day 1 for inverter swaps. It's a simple RMA process handed on their website (unlike Fronius' ancient use of paper, often with no job reference). The reimbursement is only 60% of what Fronius pays, but it also takes MUCH less time in most cases and can be done much more easily by one service technician. It's not a money maker, but it covers cost in our neck of the woods.
Like Larry, we stopped using Fronius after multiple homeowners experienced frustrating multiple-inverter failures in short periods of time. Enphase ships out NEW units as replacements. Fronius sends out refurbished units. I'm surprised we have such divergent experiences. *Jason Szumlanski* *Fafco Solar* On Tue, May 7, 2013 at 4:21 PM, Larry Crutcher, Starlight Solar Power Systems <la...@starlightsolar.com> wrote: > Bob-O, > > Fronius is not good for reimbursement anymore. While they used to be, > Fronius has refused to pay for warranty service. Since December, 2012, they > have refused to reimburse me for an inverter swap that THEY told me to > make. The display had an intermit ant problem. When I swapped out the > display board, it had the same issue. SO THEY shipped out a replacement and > asked me to change it out. When they got it back, they claimed that there > was no problem found and so far have refused to pay. I made three trips to > the site without reimbursement. > > BTW, this is the third time this inverter has had a problem. Fronius….no > more sold by me. > > Larry Crutcher > Starlight Solar Power Systems > > > > > On May 7, 2013, at 12:14 PM, Bob-O Schultze <bo...@electronconnection.com> > wrote: > > Jason, > I'm one of the many installers who still won't touch a micro yet. It's not > so much that there were failures early on, it's how companies like Enphase > HANDLED them. My understanding is that you basically got a replacement > inverter and got stuffed for your time and travel. That may have changed a > bit by now but I'm betting that the reimbursement is still pretty pitiful. > It's the same with most central inverter failures during warranty with the > exception of Fronius. There are failures to be sure, BUT Fronius' > compensation for my time and travel is better than any other manufacturer > I've heard about. You won't make much money occasionally replacing their > failures, but you won't get hosed either. And that, fellow Wrenches, is why > I use Fronius almost exclusively. > Any equipment manu who wants my biz needs to make me whole if/when their > product bites it during the warranty period. It's bad enough when a product > that I recommend to my clients goes belly up. Even though it is the > product's fault, that reflects directly back on ME not the manu. If they > won't at least compensate me fairly to fix their screw ups, they can just > bugger off. > > Bob-O > > _________________________ > List > _______________________________________________ > List sponsored by Home Power magazine > > List Address: RE-wrenches@lists.re-wrenches.org > > Change email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out participant bios: > www.members.re-wrenches.org > >
_______________________________________________ List sponsored by Home Power magazine List Address: RE-wrenches@lists.re-wrenches.org Change email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
