Mark,
Some of your conjecture has been addressed by other wrenches in
subsequent posts. I do not think that this is the right forum for
further discussion of this kind. I believe this forum is intended for
technical and regulatory discussions. Is there a forum for
marketing/sales/strategy discussions?
It would be appropriate for you to contact myself, customer service, or
sales and marketing at Enphase for further discussion. Prior to that, I
would suggest that you visit our website at www.enphaseenergy.com to get
up to speed regarding our products, warranties, and reimbursement policies.
As you have aired this to such a wide audience, I feel compelled to
provide some feedback. Again, further discussion can be taken offline.
A warranty is only as good as the company and personnel behind it. We
can all recall instances where manufacturers did a great job standing
behind their product and some where they did not. It all comes down to
their intelligence, intent, and integrity.
It is up to each individual to determine how they want to compete in the
marketplace. If you wish to use horse and buggy for material
transportation, and pen, paper, and U.S. Mail for communication, that's
your prerogative.
Much of the discussion comes down to fortitude and what type of risk you
are willing to take. Some blaze the trail, and others are more
comfortable following the established path.
See Ya!
Marv
Enphase Energy
707 763-4784 x7016
Mark Frye wrote:
I was disappointed by the Enphase warranty and service support program.
I would expect something better than the industry standard 10 year warranty
for a product like this. I would take a really strong warranty and service
support agreement out to at least year 15 to inspire confidence in the
product.
The customer could be sucking wind after years 13 or 15. The cost of going
out and replacing failed inverters piece meal as they go thru the failure
bell curve is really unsupportable. We may all be off the hook for CSI
warranties but it is real trouble for the customer who has an array with a
25 year service life.
If Enphase really believes that these inverters will be running fine out at
year 20, they should indicate that thru the warranty. If not, folks should
do some real careful life-cycle cost accounting before they go out and start
selling these things.
Hey, if you are delivering a system with a 10 year design life, fine. But
if you are working on 25 year designs like I am, then the Enphase won't cut
it without much stronger commitment to long-term performance from the
vendor.
:-)
Mark Frye
Berkeley Solar Electric Systems
303 Redbud Way
Nevada City, CA 95959
(530) 401-8024
www.berkeleysolar.com
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Bill Loesch
Sent: Friday, October 24, 2008 6:49 AM
To: RE-wrenches
Subject: [RE-wrenches] Request for Enphase inverter comments
Hi Gang,
For the number of ads I've seen for the product, I am surprised that there
has been no discussion of the benefits/disadvantages of this micro inverter
product.
TIA,
Bill Loesch
Solar 1 - Saint Louis Solar
314 631 1094
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