Bob,
I would just call John and let him know, they are really reasonable to
work with. I don't have a problem since I re-tightened them on my
Hillborne, but if I wanted to use them on my Hunq for any rough stuff, I
would consider the Bullmoose option, extra weight, extra leverage, rough
terrain...you see my point.
Marc
On Tuesday, June 19, 2012 3:19:51 PM UTC-4, Statrixbob wrote:
>
> Unfortunately my bars arrived well before my bike will arrive. I've got a
> Hunq shipping July that I'd planned to put the bars on. That'll be well
> after the deadline of June 25. I'm undecided on whether I should take one
> of the options or simply let it go and hope for the best. It sounds like
> most folks can get them tight with some extra tightening.
>
> Maybe I'll go with the option of forgetting, then shrug and get over it
> when my bike arrives. :-)
>
> Aloha,
>
> Bob
>
>
>
> On Jun 18, 2012 6:32 PM, "Rivendell" <j...@rivbike.com> wrote:
>>
>>> Hi Bosco Bar Buyer-Rider,
>>>
>>> We’ve ridden our own Bosco bars cruising on smooth roads and bouncing
>>> down bumpy trails without incident, but two riders have complained that
>>> their bar slips in the stem, and that’s what this letter is about.
>>> We don’t want, and NITTO especially doesn’t want any faint whiff of a
>>> problem, and so want to call this to your attention, and offer some options
>>> going forward.
>>>
>>> Option 1: Return the bar for replacement (you’ll have to wait a bit).
>>> .
>>> Being riders and bike-workers ourselves, of course we know that it’s not
>>> a simple matter of boxing up the bar. You may have to strip stuff off the
>>> bar; maybe even cork grips. You may have paid a local guy to rig up your
>>> bars, and now you’ll have to do that again. There’s a limit to the
>>> complication, but even minimally, it is not nothing. We recognize that and
>>> will compensate you a way that seems fair to us.
>>>
>>> If you want a new bar and can wait a month or six weeks for it, do this:
>>>
>>> 1. Send us back your bar. We’re not going to send you a box or
>>> packing material; you’re going to have to do that part yourself. You pay
>>> the freight, but before you let your blood boil, read further and see how
>>> we’ll compensate you.
>>> (Alternatively, send us a digital image of the bars sawed in half. This
>>> would be a shame, since the bars are still super, but it’s an option, and
>>> no points off for taking it.)
>>> 2. When we get the new Bosco bars in, we’ll replace them. It may be
>>> a month. It may be six weeks. It may be less than that, but give us up to 6
>>> weeks before calling, please.
>>> 3. If you also bought and glued on cork grips, we’ll replace them.
>>> Other grips will likely be removable without destroying them.
>>> 4. For your trouble and our own penalty, we’ll offer you a $70
>>> credit on your account.
>>>
>>>
>>> Option 2: Refund (not much waiting)
>>> Want to go this way? Send us the bar. We’ll refund you with a check or
>>> credit. If you want a check, we’ll make it for $20 more than your purchase
>>> price. If you want a credit, we’ll make it for $40 more than your purchase
>>> price.
>>>
>>> Option 3: Keeping it.
>>> Since there is nothing defective about the bar, and it’s simply a matter
>>> of slight slippage if it’s not tight enough and you come down on the grips
>>> hard, this is a viable option. And it’s not a dangerous one. The bars are
>>> strong. If you ride heavy and lean hard and bouncy on the bars AND don’t
>>> snug them enough, the bar may move. Big deal---you loosen it, re-set the
>>> angle, and snug ‘er up again.
>>>
>>> The thing with bicycles and mechanics is that anybody with a wrench can
>>> get in the game. Some people are careful, some are the opposite. You learn
>>> not to break bolts by breaking or stripping a few, and you learn to tighten
>>> enough by not tightening enough. It’s really the only way. But IN the
>>> learning there is risk, and we want to eliminate as much of that as
>>> possible.
>>>
>>> You know yourself better than we know you. If you’ve greased the bar
>>> bulge or stem, we’d say wipe ‘em off. In the old days, and even in some
>>> books, the word was to grease the connections. We don’t do that anymore,
>>> unless there’s a creak, and creaks are rare.
>>>
>>> There are about 80 Bosco bars out there now. Statistically, we expect
>>> five of the 80 customers to think our offer isn’t generous enough. We
>>> understand that ideally, we’d be able to make this happen for you while you
>>> slept or at ice cream; but that is impossible—and so we’ve come up with
>>> options that sound fair to us. If none sound fair to you, please contact us
>>> directly and let us know what we can do, and we’ll try again.
>>>
>>> We’d like to wrap this up soon, so we’re asking you to respond by June
>>> 25.
>>> But why not now? Think it over. All options are winners. If you delay,
>>> you may forget.
>>>
>>>
>>>
>>> If you choose to send back a bar for cash or credit send to
>>>
>>> BOSCO RUBBE
>>> Rivendell Bicycle Works
>>> 2040 N. Main St. #19
>>> Walnut Creek, Ca 94596
>>>
>>> Include your name and if possible invoice number from your bosco order.
>>> Please also write a note explaining which option you’d like and any other
>>> pertinent info.
>>>
>>> Also include your shipping address. There will be no invoices, just
>>> sticking labels on the boxes.
>>>
>>> Please send responses to j...@rivbike.com.
>>>
>>>
>>>
>>> ==============================================
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>>> Our mailing address is:
>>> Rivendell Bicycle Works
>>> 2040 N. Main St.
>>> #19
>>> Walnut Creek, CA 94596
>>>
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>>> 925 933 7304
>>>
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>
>
>
> --
> Robert Harrison
> rfharri...@gmail.com
> statrix.com
>
>
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