Unfortunately my bars arrived well before my bike will arrive. I've got a Hunq shipping July that I'd planned to put the bars on. That'll be well after the deadline of June 25. I'm undecided on whether I should take one of the options or simply let it go and hope for the best. It sounds like most folks can get them tight with some extra tightening.
Maybe I'll go with the option of forgetting, then shrug and get over it when my bike arrives. :-) Aloha, Bob On Jun 18, 2012 6:32 PM, "Rivendell" <j...@rivbike.com> wrote: > >> Hi Bosco Bar Buyer-Rider, >> >> We’ve ridden our own Bosco bars cruising on smooth roads and bouncing >> down bumpy trails without incident, but two riders have complained that >> their bar slips in the stem, and that’s what this letter is about. >> We don’t want, and NITTO especially doesn’t want any faint whiff of a >> problem, and so want to call this to your attention, and offer some options >> going forward. >> >> Option 1: Return the bar for replacement (you’ll have to wait a bit). >> . >> Being riders and bike-workers ourselves, of course we know that it’s not >> a simple matter of boxing up the bar. You may have to strip stuff off the >> bar; maybe even cork grips. You may have paid a local guy to rig up your >> bars, and now you’ll have to do that again. There’s a limit to the >> complication, but even minimally, it is not nothing. We recognize that and >> will compensate you a way that seems fair to us. >> >> If you want a new bar and can wait a month or six weeks for it, do this: >> >> 1. Send us back your bar. We’re not going to send you a box or >> packing material; you’re going to have to do that part yourself. You pay >> the freight, but before you let your blood boil, read further and see how >> we’ll compensate you. >> (Alternatively, send us a digital image of the bars sawed in half. This >> would be a shame, since the bars are still super, but it’s an option, and >> no points off for taking it.) >> 2. When we get the new Bosco bars in, we’ll replace them. It may be >> a month. It may be six weeks. It may be less than that, but give us up to 6 >> weeks before calling, please. >> 3. If you also bought and glued on cork grips, we’ll replace them. >> Other grips will likely be removable without destroying them. >> 4. For your trouble and our own penalty, we’ll offer you a $70 >> credit on your account. >> >> >> Option 2: Refund (not much waiting) >> Want to go this way? Send us the bar. We’ll refund you with a check or >> credit. If you want a check, we’ll make it for $20 more than your purchase >> price. If you want a credit, we’ll make it for $40 more than your purchase >> price. >> >> Option 3: Keeping it. >> Since there is nothing defective about the bar, and it’s simply a matter >> of slight slippage if it’s not tight enough and you come down on the grips >> hard, this is a viable option. And it’s not a dangerous one. The bars are >> strong. If you ride heavy and lean hard and bouncy on the bars AND don’t >> snug them enough, the bar may move. Big deal---you loosen it, re-set the >> angle, and snug ‘er up again. >> >> The thing with bicycles and mechanics is that anybody with a wrench can >> get in the game. Some people are careful, some are the opposite. You learn >> not to break bolts by breaking or stripping a few, and you learn to tighten >> enough by not tightening enough. It’s really the only way. But IN the >> learning there is risk, and we want to eliminate as much of that as >> possible. >> >> You know yourself better than we know you. If you’ve greased the bar >> bulge or stem, we’d say wipe ‘em off. In the old days, and even in some >> books, the word was to grease the connections. We don’t do that anymore, >> unless there’s a creak, and creaks are rare. >> >> There are about 80 Bosco bars out there now. Statistically, we expect >> five of the 80 customers to think our offer isn’t generous enough. We >> understand that ideally, we’d be able to make this happen for you while you >> slept or at ice cream; but that is impossible—and so we’ve come up with >> options that sound fair to us. If none sound fair to you, please contact us >> directly and let us know what we can do, and we’ll try again. >> >> We’d like to wrap this up soon, so we’re asking you to respond by June 25. >> But why not now? Think it over. All options are winners. If you delay, >> you may forget. >> >> >> >> If you choose to send back a bar for cash or credit send to >> >> BOSCO RUBBE >> Rivendell Bicycle Works >> 2040 N. Main St. #19 >> Walnut Creek, Ca 94596 >> >> Include your name and if possible invoice number from your bosco order. >> Please also write a note explaining which option you’d like and any other >> pertinent info. >> >> Also include your shipping address. There will be no invoices, just >> sticking labels on the boxes. >> >> Please send responses to j...@rivbike.com. >> >> >> >> ============================================== >> You are receiving this email because you are a Rivendell Bicycles Works >> member. >> >> Unsubscribe uscpeter11...@gmail.com from this list: >> >> http://rivbike.us1.list-manage1.com/unsubscribe?u=2090e897f8c7f8d7170a52bbd&id=532de8fbc8&e=5e88b7dd17&c=3c059a3e35 >> >> Our mailing address is: >> Rivendell Bicycle Works >> 2040 N. Main St. >> #19 >> Walnut Creek, CA 94596 >> >> Our telephone: >> 925 933 7304 >> >> Forward this email to a friend: >> >> http://us1.forward-to-friend.com/forward?u=2090e897f8c7f8d7170a52bbd&id=3c059a3e35&e=5e88b7dd17 >> >> Update your profile: >> >> http://rivbike.us1.list-manage2.com/profile?u=2090e897f8c7f8d7170a52bbd&id=532de8fbc8&e=5e88b7dd17 >> > -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To post to this group, send email to rbw-owners-bunch@googlegroups.com. > To unsubscribe from this group, send email to > rbw-owners-bunch+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/rbw-owners-bunch?hl=en. > -- Robert Harrison rfharri...@gmail.com statrix.com -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. 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