I haven't ridden alot with them, anyone experience this first hand? I did have them on my AHH for about 30 miles before I sold it and I am at 250lbs, not experience any issues personally. On Jun 18, 2012 6:32 PM, "Rivendell" <j...@rivbike.com> wrote:
> Hi Bosco Bar Buyer-Rider, > > We’ve ridden our own Bosco bars cruising on smooth roads and bouncing down > bumpy trails without incident, but two riders have complained that their > bar slips in the stem, and that’s what this letter is about. > We don’t want, and NITTO especially doesn’t want any faint whiff of a > problem, and so want to call this to your attention, and offer some options > going forward. > > Option 1: Return the bar for replacement (you’ll have to wait a bit). > . > Being riders and bike-workers ourselves, of course we know that it’s not a > simple matter of boxing up the bar. You may have to strip stuff off the > bar; maybe even cork grips. You may have paid a local guy to rig up your > bars, and now you’ll have to do that again. There’s a limit to the > complication, but even minimally, it is not nothing. We recognize that and > will compensate you a way that seems fair to us. > > If you want a new bar and can wait a month or six weeks for it, do this: > > 1. Send us back your bar. We’re not going to send you a box or > packing material; you’re going to have to do that part yourself. You pay > the freight, but before you let your blood boil, read further and see how > we’ll compensate you. > (Alternatively, send us a digital image of the bars sawed in half. This > would be a shame, since the bars are still super, but it’s an option, and > no points off for taking it.) > 2. When we get the new Bosco bars in, we’ll replace them. It may be a > month. It may be six weeks. It may be less than that, but give us up to 6 > weeks before calling, please. > 3. If you also bought and glued on cork grips, we’ll replace them. > Other grips will likely be removable without destroying them. > 4. For your trouble and our own penalty, we’ll offer you a $70 credit > on your account. > > > Option 2: Refund (not much waiting) > Want to go this way? Send us the bar. We’ll refund you with a check or > credit. If you want a check, we’ll make it for $20 more than your purchase > price. If you want a credit, we’ll make it for $40 more than your purchase > price. > > Option 3: Keeping it. > Since there is nothing defective about the bar, and it’s simply a matter > of slight slippage if it’s not tight enough and you come down on the grips > hard, this is a viable option. And it’s not a dangerous one. The bars are > strong. If you ride heavy and lean hard and bouncy on the bars AND don’t > snug them enough, the bar may move. Big deal---you loosen it, re-set the > angle, and snug ‘er up again. > > The thing with bicycles and mechanics is that anybody with a wrench can > get in the game. Some people are careful, some are the opposite. You learn > not to break bolts by breaking or stripping a few, and you learn to tighten > enough by not tightening enough. It’s really the only way. But IN the > learning there is risk, and we want to eliminate as much of that as > possible. > > You know yourself better than we know you. If you’ve greased the bar bulge > or stem, we’d say wipe ‘em off. In the old days, and even in some books, > the word was to grease the connections. We don’t do that anymore, unless > there’s a creak, and creaks are rare. > > There are about 80 Bosco bars out there now. Statistically, we expect five > of the 80 customers to think our offer isn’t generous enough. We understand > that ideally, we’d be able to make this happen for you while you slept or > at ice cream; but that is impossible—and so we’ve come up with options that > sound fair to us. If none sound fair to you, please contact us directly and > let us know what we can do, and we’ll try again. > > We’d like to wrap this up soon, so we’re asking you to respond by June 25. > But why not now? Think it over. All options are winners. If you delay, you > may forget. > > > > If you choose to send back a bar for cash or credit send to > > BOSCO RUBBE > Rivendell Bicycle Works > 2040 N. Main St. #19 > Walnut Creek, Ca 94596 > > Include your name and if possible invoice number from your bosco order. > Please also write a note explaining which option you’d like and any other > pertinent info. > > Also include your shipping address. There will be no invoices, just > sticking labels on the boxes. > > Please send responses to j...@rivbike.com. > > > > ============================================== > You are receiving this email because you are a Rivendell Bicycles Works > member. > > Unsubscribe uscpeter11...@gmail.com from this list: > > http://rivbike.us1.list-manage1.com/unsubscribe?u=2090e897f8c7f8d7170a52bbd&id=532de8fbc8&e=5e88b7dd17&c=3c059a3e35 > > Our mailing address is: > Rivendell Bicycle Works > 2040 N. Main St. > #19 > Walnut Creek, CA 94596 > > Our telephone: > 925 933 7304 > > Forward this email to a friend: > > http://us1.forward-to-friend.com/forward?u=2090e897f8c7f8d7170a52bbd&id=3c059a3e35&e=5e88b7dd17 > > Update your profile: > > http://rivbike.us1.list-manage2.com/profile?u=2090e897f8c7f8d7170a52bbd&id=532de8fbc8&e=5e88b7dd17 > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bunch@googlegroups.com. To unsubscribe from this group, send email to rbw-owners-bunch+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en.
