FYI, today (Saturday) at ~1:30 PM, the bike finally got picked up by UPS from the bike shop. It was ready to be picked up Wednesday morning at 9 AM when the shop opened (they packed it Tuesday and had the label before COB that day), so that's about 3.5 days of waiting, which seems kind of embarrassing for the bike shop, but whatever. What finally got things moving was reaching out to BikeFlights via email. They responded promptly and offered to change the order to request the pickup I had declined in the first place, and I gladly accepted, and they managed to get a pickup on Saturday. Hopefully the shipping and delivery will be uneventful. The lesson here is that if you can't drop off the bike yourself (I definitely couldn't), pay the $5 to have the bike picked up!
Chris On Saturday, January 11, 2025 at 7:59:32 AM UTC-7 wboe...@gmail.com wrote: > I always pack myself and drop off at Staples. Never an issue > > Will > > On Saturday, January 11, 2025 at 2:42:06 AM UTC-5 oldandin...@gmail.com > wrote: > >> This certainly gives me pause and I think is an important call to due >> caution. I try to be extremely vigilant when awaiting frames/bikes, maybe >> even to the detriment of my peace of mind! However, stuff happens and >> insurance is key. Had one instance where a Rivendell Quickbeam via >> Bikeflights went MIA (thankfully and miraculously recovered after doggedly >> pursuing a claim) as well as an unfortunate experience dealing with the >> grand debacle of a "pro" shop shipping a Toyo Rivendell Atlantis in a box >> with NO tape-- WTH (somehow nothing missing and no damage). I suppose all >> that is luck minus the few additional gray hairs... With frames it's less >> of an ordeal (sometimes still sketchy) but with bicycles that need to be >> signed for I tend to be at the ready... As far as working with a distant >> shop, even the seller's choice, i do sadly now feel a modicum of unease. >> But ymmv and communication is key. Even the seller with the untaped >> Atlantis had some choice words to deliver for "his" shop and I have >> absolutely had the exact opposite experience (and always lead on this >> history) of lbs across country being TOP notch. Very bad dream to finally >> get the grail Atlantis and it shows up with the box lids flapping though! >> >> -Nick >> >> >> On Friday, January 10, 2025, Doug H. <dhansf...@gmail.com> wrote: >> >>> Chris, >>> The same happened to me in 2024. The bicycle sat at the bicycle shop for >>> almost a week. Then the shop was kind enough to drive it to a UPS store. >>> Unfortunately, My beautiful Roadini was lost in transit, I think in >>> Colorado. I stress to all of you to purchase insurance, as I did. I was >>> reimbursed for the value of the bike plus the shipping cost. My buyer, >>> Valerie was so gracious through the whole process though which was so nice. >>> Both of us were made whole financially but I'm so bummed that that >>> beautiful bike is lost. I do wonder what became of it. >>> Doug >>> Athens, Ga >>> >>> On Friday, January 10, 2025 at 7:47:38 PM UTC-5 Johnny Alien wrote: >>> >>>> Hot tip!! You can create a fee UPS account and use it to schedule any >>>> pickup for anything at any time regardless if you bought the label through >>>> them. I think its around $5-8. Just go into your UPS account and hit >>>> "schedule a pickup" and add the label and place of pickup. >>>> >>>> On Friday, January 10, 2025 at 7:08:32 PM UTC-5 Steve wrote: >>>> >>>>> Thanks for sharing! Now I know. >>>>> >>>>> On Friday, January 10, 2025 at 6:15:15 PM UTC-5 nmtr...@gmail.com >>>>> wrote: >>>>> >>>>>> Hi Riv Owners, >>>>>> >>>>>> So probably most of you know how this works better than I, but just >>>>>> in case I can save even one person the aggravation I am going through, I >>>>>> want to pass some advice on. >>>>>> >>>>>> I just bought a Riv Platy (yay!) from a bike shop in CA, and am >>>>>> having it shipped to NM via BikeFlights. The BikeFlights web interface >>>>>> is >>>>>> great, but it's still a bit confusing if you haven't done this before >>>>>> (trust me, it is). Anyway, before I had even placed the BikeFlights >>>>>> order >>>>>> and without my asking, the bike shop guys told me to choose the no cost >>>>>> option for pickup because UPS stops by their shop every day, and I could >>>>>> save some money. I was glad for any advice on this and so chose that >>>>>> option, even though I noticed that it only saved me $5 on a shipping >>>>>> that >>>>>> costs ~$300 with the insurance. Unfortunately, as it turns out, in the >>>>>> following 2.5 days (starting Wednesday noon), UPS never showed up, and >>>>>> unless they show up in the remaining few hours of the day, the next >>>>>> pickup >>>>>> will be Monday. So, the well-meaning bike shop guys (they are really >>>>>> nice!) >>>>>> tried to save me $5 on a $300 shipping and the likely result is that I >>>>>> incurred something like a 5 day delay in a very costly process. Even >>>>>> worse, >>>>>> I'm headed out of town next Thursday morning for 4 days, so unless a >>>>>> shipping miracle occurs, my wife will not be able to ride her bike until >>>>>> I >>>>>> get back in town and set it up, so almost 2 weeks after we scheduled the >>>>>> shipping. Ouch!! Could this have gone more poorly? >>>>>> >>>>>> Now that I get how this works I would NEVER choose the option to >>>>>> *not* schedule a pickup when shipping from a bike shop and I called >>>>>> the bike shop guys and (calmly, nicely) told them that they should make >>>>>> sure customers understand the possible downside of their advice. >>>>>> >>>>>> In the end, we will get the bike and I'm sure love it, but what a >>>>>> mess this has been, and I can only hope that I can save someone from >>>>>> going >>>>>> through it. For sure, I won't make this mistake again. >>>>>> >>>>>> Probably a different one, though... >>>>>> >>>>>> regards, >>>>>> >>>>>> Chris Young >>>>>> (sadly waiting for a Platy) >>>>>> >>>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "RBW Owners Bunch" group. >>> >> To unsubscribe from this group and stop receiving emails from it, send an >>> email to rbw-owners-bun...@googlegroups.com. >> >> >>> To view this discussion visit >>> https://groups.google.com/d/msgid/rbw-owners-bunch/91edfb89-a167-4418-aaa6-14bd35b42978n%40googlegroups.com >>> >>> <https://groups.google.com/d/msgid/rbw-owners-bunch/91edfb89-a167-4418-aaa6-14bd35b42978n%40googlegroups.com?utm_medium=email&utm_source=footer> >>> . >>> >> -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. 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